SUPPORT SERVICES COORDINATOR - PT (53582)

Children's Home Society of North Carolina; Fayetteville (NC); On-site; USD 22,041 - 30,307; Part time

Job summary

The Foster Care to Permanency (FC2P) Support Services Coordinator at CHS NC manages foster care and adoption case records and provides administrative support for FC2P staff in the Fayetteville office, working 25–29 hours per week.

Responsibilities include data entry (Apricot/Binti), processing licenses and contracts, maintaining client files, submitting referrals, and assisting with hub operations and office tasks.

Qualifications

• Some college experience required; four-year college degree preferred.
• Minimum of two years’ office coordination experience preferred.
• Strong organizational and time-management abilities.

Responsibilities

• Assist with processing foster care/adoption applications and data entry into Apricot/Binti.
• Perform records management, licensing packets, and contract preparation.
• Submit referrals, coordinate with state offices, and maintain client records.

Skills

Organizational skills

Prioritization

Multi-tasking

Communication skills

Microsoft Office

Data systems

Education

Some college

Four-year degree preferred

Job description

Summary

The Foster Care to Permanency (FC2P) Support Services Coordinator is responsible for the management of family foster care and adoption case records and administrative support for Foster Care to Permanency staff. These duties include the coordination of client records, data systems, and workflow. We are looking for a part‑time Coordinator to work in the Fayetteville office working 25‑29 hours per week.

Primary Job Functions

• Assist with processing foster care/adoption applications for assigned Hub(s) and obtain assignments from Supervisors; data entry information into Apricot and/or Binti.
• Perform criminal records checks for applicants and upload into Binti database; confirm information provided to obtain Adam Walsh Child Abuse/Neglect checks and Out of State CRCs; follow‑up to ensure these documents are obtained; data entry/scan/upload information into Binti.
• Assignment of Specialist letters to applicants; update information in database system(s).
• Process approved foster care licenses, data entry/scan/upload to Apricot and/or Binti, with notification to assigned Specialist.
• Manage family client records for Foster Care to Permanency, including new case set up and follow‑up on missing items.
• Process and file all case documentation for services provided to clients.
• Submit family referrals matched with specific children and record in ECHO and/or Binti.
• Submit RILs and fingerprints to State office for approval and subsequent coordination/follow‑up; data entry/scan/upload to Binti.
• Prepare foster care service contracts for children in care and follow up with DSS for those contracts not received; scan/upload to Binti.
• Process foster care licensing packets and adoptive pre‑placement assessment packets, verify required documentation; data entry into Apricot and/or Binti.
• Submit approval letters to families upon receipt of licensure from State.
• Weekly review of DQR report and correct any errors found.
• Compile client records according to the procedures required to comply with guidelines for accreditation, licensure, local area mental health entities, or other appropriate funding sources.
• Assist with office and building maintenance, including ordering office supplies, assisting with mail, office equipment, facility maintenance reports, and coordination of room use/reservations.
• Assist with CHS events related to foster care to permanency services as needed.
• Assist as needed for Hub support coverage or as assigned.
• Provide assistance to clients and other visitors in the office area.

General Responsibilities

• Perform other duties related to program goals and projects as needed.
• Display sensitivity to the service population’s cultural and socioeconomic characteristics.
• Process and file documentation within set timeframes.
• Attend/participate in Hub team meetings and Support team meetings (in person or via Teams).
• Contribute to a positive, engaging work environment.
• Demonstrate the CHS Mission, Vision, and Values in all job duties.
• Develop a strong knowledge base and stay current on job‑related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Comply with CHS’s code of conduct, policies, procedures, and other obligations.
• Perform other duties related to department goals and projects as needed.

Qualifications

Education, Licenses & Certifications: Some college experience required; four‑year college degree preferred.

Experience: Minimum of two years’ office coordination experience preferred.

Competencies

• Strong organizational skills; resources development and budget development experience a plus.
• Strong skills in the ability to prioritize and multi‑task.
• Strong working knowledge of human service systems for youth, young adults, and families and an ability to bring together and collaborate with diverse community partners.
• Excellent oral and written communication skills with proven effective organizational and time management skills.
• Intermediate computer skills (Microsoft Applications as well as electronic data systems, time sheets, expense reports, use of virtual platforms for meetings).

Ability to

• Work independently and maintain adherence to deadlines.
• Be physically able to use standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.
• Occasional travel required.
• Maintain a valid North Carolina driver’s license, adequate auto insurance, and have access to an operating vehicle to attend to CHS business.

Schedule Expectations

This position works a standard scheduled week. Flexibility to work flexible hours is required to meet business needs. If working remotely, applicant will be required to be available by telephone and email during specified hours as required. Frequent travel required to conduct business‑related activities.

Physical Effort and Work Environment

Reasonable accommodations will be made for individuals with disabilities.

Sitting: Will remain in a seated position.

Fingering/Grasping: Will perform repetitive tasks to include keyboarding, handwriting and equipment operation.

Standing/Walking: Will move about from one area of the workplace to another.

Climbing/Stooping/Reaching: Will bend, twist, squat, stoop, kneel, crouch and reach at or above shoulder level.

Lifting: Will lift and carry objects up to 25 lbs.

Pulling/Pushing: Will transport loads of up to 40 lbs.

Work Environment: Will work in office/care facility/home environment; with possible exposure to communicable diseases and/or uncontrolled situations.