SUPPORT SERVICES COORDINATOR - FT (53533)

Children's Home Society of North Carolina; Morganton (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

The Foster Care to Permanency (FC2P) Support Services Coordinator supports family foster care and adoption case records, providing administrative help for FC2P staff in Winston-Salem and Morganton. Responsibilities include coordinating client records, data systems, and workflow.

Qualifications include some college experience with a four-year degree preferred and at least two years of office coordination. Strong organizational, communication, and computer skills are required.

Qualifications

• Some college experience required; four-year college degree preferred.
• Two years’ office coordination experience preferred.
• Excellent oral and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency with Microsoft Office and data systems.

Responsibilities

• Process foster care/adoption applications and data entry into ECHO/Binti.
• Perform background checks and upload results to databases.
• Manage family client records and new case setup.
• Prepare and file case documentation for services rendered.
• Submit referrals and coordinate with staff for licensure/placements.
• Assist with office operations and CHS events as needed.

Skills

Organizational skills

Time management

Communication

MS Office

Education

Some college experience required; four-year degree preferred

Tools

ECHO

Binti

Job description

Location: Winston Salem office primary; Morganton office 1 day per week.

Summary

The Foster Care to Permanency (FC2P) Support Services Coordinator is responsible for the management of family foster care and adoption case records and administrative support for Foster Care to Permanency staff. These duties include the coordination of client records, data systems, and workflow.

Primary Job Functions

• Process all foster care/adoption applications for assigned Hub(s) and obtain assignments from Supervisors; data entry information into ECHO and/or Binti.
• Perform Criminal Records checks for all new applications and upload into Binti database; confirm information provided to obtain Adam Walsh Child Abuse/Neglect checks and Out of State CRCs; follow‑up to make sure these documents are obtained; data entry/scan/upload information into Binti.
• Assign Specialist letters to applicants; update information in database system(s).
• Process approved foster care licenses, data entry/scan/upload to ECHO and/or Binti, with notification to assigned Specialist.
• Manage family client records for Foster Care to Permanency including new case set up and follow‑up on missing items.
• Process and file all case documentation for services provided to clients.
• Submit family referrals matched with specific children and record them in ECHO and/or Binti.
• Submit RILs and fingerprints to State office for approval and subsequent coordination/follow‑up; data entry/scan/upload to Binti.
• Prepare foster care service contracts for children in care and follow up with DSS for those contracts not received; scan/upload to Binti.
• Process foster care licensing packets and adoptive pre‑placement assessment packets and verify required documentation; data entry into ECHO and/or Binti.
• Submit approval letters to families upon receipt of licensure from State.
• Prepare and submit monthly expiration reports for foster care and adoption.
• Compile client records according to procedures required to comply with guidelines for accreditation, licensure, local area mental health entities, or other appropriate funding sources.
• Assist with office and building maintenance, including ordering office supplies, assisting with mail, office equipment, facility maintenance reports, and coordination of room use/reservations.
• Assist with CHS events related to foster care to permanency services as needed.
• Provide assistance to clients and other visitors in the office area.

General

• Perform other duties related to program goals and projects as needed.
• Display sensitivity to the service population’s cultural and socioeconomic characteristics.
• Process and file documentation within set timeframes.
• Attend team meetings (in person or via Skype).
• Contribute to a positive, engaging work environment.
• Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties.
• Develop a strong knowledge base and stay current on job‑related issues and trends.
• Participate actively in departmental meetings, training, and education, as well as the quality process.
• Comply with CHS’s code of conduct, policies, procedures, and other obligations.

Qualifications

• Education, Licenses & Certifications: Some college experience required; four‑year college degree preferred.
• Experience: A minimum of two years’ office coordination experience is preferred.

Competencies

• Strong organizational skills; resources development and budget development experience a plus.
• Strong working knowledge of human service systems for youth, young adults, and families and an ability to bring together and collaborate with diverse community partners.
• Excellent oral and written communication skills with proven effective organizational and time‑management skills.
• Intermediate computer skills (Microsoft Applications as well as electronic data systems, time sheets, expense reports, use of virtual platforms for meetings).

Ability to

• Work independently from a home office and maintain adherence to deadlines.
• Use standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.
• Transport clients in own vehicle, conduct on‑site visits, and lift/move up to 25 pounds while supporting needs of the clients.
• Travel frequently.
• Be available for occasional evening and weekend hours.
• Maintain a valid North Carolina driver’s license, adequate auto insurance, and have access to an operating vehicle to attend to CHS business.

Schedule Expectations

This position is a salary exempt job that will require some weekends and evenings work. Along with working our standard scheduled week, the ability to work flexible hours is required to meet business needs. If working remotely, the employee will be required to be available by telephone and email during specified hours as required. Frequent travel is required to conduct business‑related activities.

Physical Effort and Work Environment

Reasonable accommodations will be made for individuals with disabilities.

• Sitting: Will remain in a seated position.
• Fingering/Grasping: Will perform repetitive tasks to include keyboarding, handwriting and equipment operation.
• Standing/Walking: Will move about from one area of the workplace to another.
• Climbing/Stooping/Reaching: Will bend, twist, squat, stoop, kneel, crouch and reach at or above shoulder level.
• Lifting: Will lift and carry objects up to 25 lbs.
• Pulling/Pushing: Will transport loads of up to 40 lbs.
• Work Environment: Will work in office/care facility/home environment; with possible exposure to communicable diseases and/or uncontrolled situations.