Office Support Specialist

Concord Group Insurance; Westborough (MA); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) match

Parental leave

Job summary

Concord Group Insurance in Massachusetts is seeking a Policy Rating Technician to support the Personal Lines Underwriting Department with clerical tasks, processing applications, renewals, endorsements, cancellations, and related materials. This role will enter data in the company portal and maintain policy files under supervision.

You will handle mail, answer calls, assist with receptionist duties, and provide technical support to underwriting operations.

Qualifications

• High School diploma or its equivalent.
• Experience with Microsoft Outlook is preferred.
• Above average communication skills (written and verbal).
• Strong attention to detail.
• Above average typing skills.
• Able to work as a team player with many different people, both inside and outside of the company.
• Able to resolve problems and effectively manage time and schedules.

Responsibilities

• Type forms, reports and memos as directed.
• Picks up, sorts and delivers internal department mail.
• Answers telephone calls and switches them to proper personnel.
• May be required to handle some receptionist duties.
• Rates and codes new business, renewals, endorsements, cancellations and performs other policyholder service functions.
• Accurately enters business in the company portal and maintains policy files in proper order.
• Provides technical assistance in support of the Underwriting Operation.
• Maintain and order all office supplies, keeping areas fully stocked.

Skills

Communication skills

Typing skills

Attention to detail

Team player

Time management

Problem solving

Education

High School diploma

Tools

Microsoft Outlook

Job description

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

The Policy Rating Technician is responsible for general clerical duties within the Personal Lines Underwriting Department in support of the Underwriting Operations. This job consists of the processing of applications for insurance, renewals, endorsements, cancellations, audits, binders and related material following specific procedures and guidelines. This position will oversee general receptionist duties which includes, but not limited to, adhering to our corporate security measures for visitors and vendors, clerical functions as assigned and documenting visitor traffic. These duties are performed under general supervision.

Responsibilities

• Type forms, reports and memos as directed.
  • May prepare requests for reports from information or service bureaus.
  • Interprets and applies verbal and/or written instructions, manuals and rates.
• Picks up, sorts and delivers internal department mail.
  • Handling/processing all returned mail.
• Answers telephone calls and switches them to proper personnel.
  • Communicates by phone or letter with agents and company departments.
• May be required to handle some receptionist duties.
  • Answer all inbound Operator calls.
  • Responsible for screening all visitors of the office and signing for any drop-offs / deliveries.
• Assists with other duties as assigned within the department or elsewhere on request.
  • Rates and/or codes new business, renewals, endorsements, cancellations and performs other policyholder service functions.
  • Accurately enters business in the company portal and maintains policy files in proper order.
  • Provides technical assistance in support of the Underwriting Operation.
  • Maintain and order all office supplies, keeping areas fully stocked.
  • Manage the Company Pool vehicle keys, gas cards and logs any requests/scheduling.

Requirements

• High School diploma or its equivalent

• Experience with Microsoft Outlook is preferred

• Above average communication skills (written and verbal)

• Strong attention to detail

• Above average typing skills

• Able to work as a team player with many different people, both inside and outside of the company

• Able to resolve problems and effectively manage time and schedules

Benefits

• medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay.
• parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

Why Concord Group Insurance
Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.

At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do.

Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.

Compensation
We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities. For this position, the anticipated annualized starting base pay range is: $43,000 - $50,000.

Equal Employment Opportunity
The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law.

The Concord Group participates in E-Verify.