Office Support- Part Time

Vertin; Oostburg (WI); On-site; USD 20,058,000 - 25,789,000; Part time

Job summary

Vertin in Oostburg, WI is seeking a part-time Funeral Director Apprentice support role focused on day-to-day front office and administrative duties within the funeral home. The position targets someone interested in obtaining the Funeral Director Apprentice certification to deepen funeral home support.

The role involves greeting families, handling inquiries, assisting with mail and billing, supporting obituaries, death certificates, and event logistics, and helping maintain a clean, organized

Qualifications

• Experience in customer service or front-desk settings is beneficial.
• Willingness to pursue Funeral Director Apprentice certification.
• Must be 18 years or older and able to lift 100+ lbs.

Responsibilities

• Manage the reception area and respond to families, staff, and public inquiries by phone, email, and in-person.
• Greet families and guests and direct them to appropriate staff.
• Assist with mail, deliveries, and package pickup.
• Support administration tasks for arrangements, obituaries, and death certificates.
• Assist in creating memorial bookmarks, folders, videos, social media posts, and the funeral home website.
• Assist with billing processes (accounts receivable/payable).
• Support events setup and facility maintenance.
• Maintain office supplies and inventories; assist with vehicles as needed.
• Keep office areas and public rooms clean and professional; perform housekeeping duties.
• If you obtain the 16-hour Funeral Director Apprentice certification, assist with transfers.
• Perform other duties as assigned.
• Uphold confidentiality and demonstrate high compassion for families served.
• Provide excellent customer service and strong written/verbal communication.
• Maintain organizational skills and attention to detail.

Skills

Front office

Customer service

Communication

Organization

Compassion

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

This position reports directly to the General Manager and is responsible for the day-to-day front office and administrative support of the funeral home operations and facilities. We are looking for an individual who is interested in obtaining their Funeral Director Apprentice certification! This allows for more in depth funeral home support.

• Manage the reception area and respond to families, funeral home staff, and public inquiries by phone, email, and in-person.

• Greet families and guests, handling inquiries and directing them according to their specific needs.

• Will assist with maintaining daily incoming and outgoing mail, postal deliveries, and package pickup.

• Support the funeral home staff administration tasks pertaining to arrangements, obituaries, death certificates, etc.

• Assist in the creation of memorial bookmarks, folders, videos, social media posts, and the funeral home website as needed.

• May assist with billing processes that include accounts receivable and accounts payable.

• Support administration tasks and facility set-up for memorial, community, and special events.

• Maintain and purchase office supply and product inventories.

• Maintenance of office areas, public rooms, equipment, and provide occasional assistance with vehicles.

• Housekeeping duties to ensure the funeral home displays a clean, organized, and professional environment.

• If you receive your Funeral Director Apprentice 16 hour certification, you will help with transfers.

• Perform other duties as assigned.

• Possess a high level of compassion, integrity, and confidentiality for the families served

• Excellent customer service skills

• Strong written and verbal communication skills

• Organizational skills with attention to detail

• Ability to lift/move 100+ lbs

• Age 18 or older

This part-time role must be able to work 20-25 hours/week.