Office Support Coordinator

Socket.dev; Boston (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Mission-driven workplace

Professional development programs

Arcadian Community

Job summary

Arcadia in Boston is seeking an Office Operations Specialist to provide day-to-day support at a physical office, greet visitors, and maintain a welcoming workplace.

You will coordinate conference room bookings, restock supplies, handle catering and vendor coordination, assist with desk equipment, and liaise with IT as needed. Regular presence and independent work are essential.

Qualifications

• Strong interpersonal skills and ability to function in a customer-facing role.
• High attention to detail and the ability to manage multiple recurring tasks.
• Dependable, proactive, and able to work independently.
• Basic proficiency with scheduling/portal systems (Google Calendar, Outlook, Tactic, Cove Building Portal).

Responsibilities

• Greet customers, guests, and candidates at the front desk and provide a welcoming first impression.
• Register day badges and manage visitor check-in via the office portal; notify internal staff of arrivals.
• Serve as portal administrator for office scheduling systems and manage conference room bookings.

Skills

Interpersonal skills

Attention to detail

Independent worker

Scheduling familiarity

Tools

Google Calendar

Microsoft Outlook

Tactic

Cove Building Portal

Job description

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

For more information, visit arcadia.io.

Why This Role Is Important to Arcadia

This role provides day-to-day operational support for a physical office location, ensuring a welcoming, well-stocked, and efficiently run workplace. Serves as the first point of contact for visitors and candidates and manages core office systems including supplies, food, meeting rooms and shared equipment.

What You’ll Be Doing

Front Desk & Visitor Experience

• Greet customers, guests, and candidates at the front desk; provide a professional and welcoming first impression
• Register day badges for guests and manage visitor check-in processes via the office portal
• Notify internal employees upon guest arrival

Conference Room & Scheduling Administration

• Serve as portal administrator for office scheduling systems
• Book and manage conference room reservations; resolve scheduling conflicts
• Pick-up mail and process packages

Facilities & Kitchen Upkeep

• Restock office supplies and kitchen food/beverage items on a routine schedule
• Refresh kitchen throughout the day; run and empty the dishwasher
• Maintain the coffee machine; troubleshoot basic issues and initiate vendor service calls when needed

Catering & Vendor Coordination

• Coordinate lunch orders from the on-site vendor as needed, including collecting preferences and communicating headcounts
• Serve as point of contact for food and facilities vendors for routine issues

Equipment Support

• Assistwith refreshing desk equipment (monitors, keyboards, peripherals) for new hires or workspace changes
• Flag equipment issues to IT or the appropriate internal team

Working Conditions

• Physical presence required during scheduled hours
• Involves standing, light lifting (supply restocking), and movement throughout the office
• Regular interaction with employees, visitors, and external vendors

What You’ll Bring

Required:

• Strong interpersonal skills; comfortable in a customer-facingrole
• High attention to detail and ability to manage multiple recurring tasks
• Dependable, proactive, and comfortable working independently
• Basic proficiency with scheduling or portal systems (e.g., Google Calendar, Microsoft Outlook, Tactic, Cove Building Portal)

Preferred:

• Prior experience in office coordination, facilities support, or reception
• Experience with vendor communication or ordering processes

What You’ll Get

• Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
• Employee-driven programs and initiatives for personal and professional development
• Become a member of the talented, energized, diverse, and purpose-driven Arcadian Community

About Arcadia

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at [phone] and select option 3. For more information, visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.