Office Support Assistant 2

Milwaukee County; Milwaukee, Northern (WI, KY); Hybrid; USD 21,000 - 31,000; Full time

Job summary

Milwaukee County seeks an Office Support Assistant 2 to manage front desk coverage and related administrative tasks in the Aging and Disability Resource Center. You will handle client inquiries, process WisGO transactions, and maintain mailroom and lobby areas.

The role requires a high school diploma or GED, and at least one year of office experience. Proficiency with word processing and spreadsheets is expected; familiarity with PASRR and critical incident databases is a plus.

Qualifications

• High school diploma or GED required.
• At least 1 year of office experience preferred.
• Proficiency in word processing and spreadsheets.

Responsibilities

• Provide in-person customer service at front desk.
• Process WisGO and other transactions.
• Organize mailroom, front desk, and lobby areas.
• Sort and distribute faxes and mail.
• Monitor inbox and update PASRR and Critical Incidents databases.
• Prepare monthly newsletter for Office for People with Disabilities.

Skills

Customer service

Front desk

Data entry

Word processing

Spreadsheets

Office equipment

Education

High school diploma or GED

Tools

Fax machines

Scanners

Printers

Database

Job description

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.If disability related accommodations are needed, please email [e-mail].

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: September 11th, 2026, or upon receipt of the first 50 applicant submissions

Department of Health and Human Services

Hourly Pay Range: $15.02 - $22.51

Job Summary: Under general supervision, theOffice Support Assistant 2provides office support to the Aging and Disability Resource Centerto ensure efficient office operation of the department. This position is responsible for front desk coverage, maintaining copier and equipment areas, fax distribution, and other duties as assigned.

Job Duties:

• Provide in-person customer service at front desk to address the needs of current and prospective clients.
• Process WisGO and other transactions as needed.
• Organize and restock mailroom, front desk, and lobby areas
• Sort and distribute all incoming faxes and mail
• Monitor inbox and maintain database to complete Preadmission Screen & Resident Review (PASRR) process.
• Monitor inbox and maintain data base to complete Critical Incidents process.
• Create pre-formatted monthly newsletter for Office for People with Disabilities
• Current resident of the state of Wisconsin
• Possession of a high school diploma or G.E.D. equivalent
• At least one (1) year of experience working in an office is required.
• Intermediate knowledge of all related computer and software applications, such as word processing and spreadsheets is required.
• Intermediate knowledge of fax machines, scanners, and printers.
• Previous experience working with the aging and disability community a plus.

Additional Knowledge and Skills : Knowledge of office practices, principles, methods, and procedures; knowledge of spelling, grammar, and punctuation; knowledge of the use of a personal computer; written and oral communication skills; organizational skills; proficiency in word processing and data entry; ability to follow oral and written instructions; ability to maintain records, files, and store items systematically; ability to lift, carry, push, and pull up to 25lbs as needed.

NOTE: This ORIGINAL APPLICATIONis open to qualified residents of the State of Wisconsin at the time of application.Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment free from discrimination and harassment on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.