Office Supervisor

Summit Health Management; Town of Southold (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Life

Disability

Vision

401k savings plan

Job summary

Summit Health Management is seeking an Office Supervisor to oversee the administrative, financial, and operational performance of an urgent care site. You will monitor patient flow, support scheduling for non‑providers, and ensure supplies and HIPAA compliance while opening and closing the site.

The ideal candidate has a high school diploma or GED (bachelor’s preferred), at least 1 year of supervising experience, strong computer/Office skills, and excellent communication.

Qualifications

• Minimum 1 year of supervising or managing experience.

Responsibilities

• Site Management: oversee site performance, patient flow, registration delays, and post-discharge follow-up.
• Assist Practice Manager with scheduling for non-providers.
• Order all medical supplies, vaccinations, and office supplies for the site.
• Open and close the site as required.
• Assist the Practice Manager in administrative and operational responsibilities.
• People Management: coach and develop staff; maintain professionalism.
• Interviewing, performance management, and discipline as needed.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Supervising experience

Exceptional communication

Bilingual

Multitasking

Computer proficiency

Education

Bachelor’s degree in management or related field

High School Diploma or GED

BLS certification

Tools

Microsoft Office

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value‑based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Office Supervisor is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. A supervisor is accountable for:

Essential Functions/Responsibilities

Site Management

• Managing the performance of the site; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow‑up needs to be conducted after a patient is discharged.
• Assisting the Practice Manager preparing the schedule for non‑providers.
• Ordering all medical supplies, medications, vaccinations, and office supplies for the site.
• Opening and closing the site as required.
• Assisting the Practice Manager in administrative and operational responsibilities.

People Management

• Building strong positive communication with providers and working as a team to enhance the success of the practice.
• Ensuring staff always maintains professionalism, coaching, managing, and developing the staff.
• Managing the team from interviewing, performance, promotion, discipline, etc.
• Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write‑ups and suggestions for improvement.

Business and Patient Management

• Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements.
• Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in management, business or other applicable degree preferred (will consider relevant management experience in lieu of degree).
• Minimum 1 year of supervising or managing experience a must OR a degree in management.
• Ability to successfully multitask.
• Good computer skills (knowledge of a PC, Microsoft Office programs).
• Exceptional communication skills.
• Comfortable with delivering constructive feedback and counseling management.
• Bilingual language skills required or preferred based‑site location.
• Basic Life Support (BLS) certification required at time of hire.

Additional Information

This job will require long shifts, weekends, closing, opening shifts (will depend on schedule necessary at facility) and must work on‑site.

Physical requirements The job may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning. Heavy computer use required.

Direct reports The Supervisor will be responsible for directly managing the site employees.

Pay Range

$22.00 - $25.00 per hour

About Our Commitment Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.