Office Supervisor

Summit Health Management; Town of Mamaroneck (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Life insurance

Disability insurance

Vision coverage

401k savings plan

Job summary

VillageMD is seeking an Office Supervisor to support the administrative, financial, and operational aspects of an urgent care location. You will work with the Practice Manager to ensure a patient-centric experience from welcome to departure, while overseeing daily site operations and staff performance.

The role emphasizes strong communication, multitasking, and leadership skills, with on-site responsibilities including scheduling, supply management, and ensuring HIPAA-compliant patient care.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in management, business, or related field preferred (will consider relevant management experience in lieu of degree).
• Minimum 1 year of supervising or managing experience required.
• Ability to multitask.
• Good computer skills (Microsoft Office).
• Exceptional communication skills.
• Bilingual language skills required or preferred based on-site location.
• BLS certification required at time of hire.

Responsibilities

• Site management: oversee patient flow, registrations, and post-discharge follow-ups; assist Practice Manager with scheduling for non-providers; manage site supplies and opening/closing tasks.
• People management: build strong communication with providers, coach and develop staff, handle performance and HR escalations.
• Business and patient management: maintain patient confidentiality, handle discharge interactions, and ensure patient satisfaction.

Skills

Multitasking

Communication

Office software

Team leadership

Bilingual (on-site)

HIPAA knowledge

Customer service

Education

High School Diploma or GED

Bachelor’s degree in management or related field

Tools

Microsoft Office

PC proficiency

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Office Supervisor is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. A supervisor is accountable for: Managing team members in partnership with Practice Manager Supporting a patient-centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environment Supporting overall functions of the site, team, and providers with day-to-day operations. Management experience is welcomed from all industries!

Essential Functions/Responsibilities

• Site Management Managing the performance of the site; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged. Assisting the Practice Manager preparing the schedule for non-providers Ordering all medical supplies, medications, vaccinations, and office supplies for the site Opening and closing the site as required Assisting the Practice Manger in administrative and operational responsibilities


• People Management Building strong positive communication with providers and working as a team to enhance the success of the practice. Ensuring staff always maintains professionalism, coaching, managing, and developing the staff. Managing the team from interviewing, performance, promotion, discipline, etc. Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write-ups and suggestions for improvement


• Business and Patient Management Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements. Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards

Qualifications

• High School Diploma or GED required.


• Bachelor’s degree in management, business or other applicable degree preferred (will consider relevant management experience in lieu of degree).


• Minimum 1 year of supervising or managing experience a must OR a degree in management.


• Ability to successfully multitask.


• Good computer skills (knowledge of a PC, Microsoft Office programs)


• Exceptional communication skills


• Comfortable with delivering constructive feedback and counseling management.


• Bilingual language skills required or preferred based on-site location.


• BLS certification required at time of hire

Additional Information

This job will require long shifts, weekends, closing, opening shifts (will depend on schedule necessary at facility) and must work on-site.

Physical Requirements

The job may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning. Heavy computer use required.

Direct Reports

The Supervisor will be responsible for directly managing the site employees.

About Our Commitment

If job is in NY Pay Range: $22.00 - $25.00 per hour The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

Total Rewards at VillageMD

Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Interviews are conducted at select Our Company locations during regular business hours only.

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. The work we do is changing the lives of our patients, our communities, and each other. Join us as we deliver the care we want to see in the world. Together, we can create better outcomes for all.