Sweetwater KOA Office/Store/Registration

Carrington College; Sweetwater (TN); On-site; USD 13,776 - 16,531; Part time

Job summary

Carrington College in Sweetwater, Tennessee is seeking a dedicated front desk staff member responsible for guest registration and delivering exceptional customer service. Responsibilities include handling guest inquiries, managing store sales, and maintaining a positive and professional demeanor. Ideal candidates will have experience with cash registers, a friendly attitude, and the ability to work flexible hours. Starting salary ranges from $10 to $12 per hour depending on experience.

Qualifications

• Fluency in English, both spoken and heard.
• Experience with computer and cash register operation.
• Strong customer service skills.

Responsibilities

• Provide superior guest service over the telephone and in person.
• Handle guest issues with respect.
• Follow KOA guidelines for registrations and sales.
• Promote local attractions and KOA services.

Skills

Customer service skills

English fluency

Computer operation

Confidentiality

Ability to work nights, weekends, and holidays

Job description

Position Summary

Responsible for guest registration, front desk, and store procedures while delivering great guest service. Reports to the General Manager.

Responsibilities

• Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
• Greeting all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
• Handle all guest issues with respect by listening and acknowledging their concern.
• Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
• Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Campground Manager and/or Owner(s) for all front office and store facilities.
• Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA's, and being knowledgeable of all national and local advertising and discount programs.
• Assist with Maintenance or Housekeeping duties on which you are qualified to perform.

Expected Results

• All guests are greeted immediately with friendly, helpful and professional guest service delivery.
• Demonstration of a positive attitude with guests, management, team members, and vendors.
• Careful and accurate money handling.
• Promotion of this KOA and the entire KOA system.
• Well‑groomed appearance and appropriate, clean KOA uniform and nametag.
• Attention to detail when taking reservations and/or registering guests.

Job Qualifications

• Hear and speak the English language fluently.
• Knowledge of computer and cash register operation.
• Ability to work nights, weekends, and holidays.
• Excellent customer service skills.
• Ability to maintain confidentiality.

Physical Requirements

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Ability to respond to telephone calls, hear issues, give direction while viewing computer screens.
• Long periods of standing (80%) and ability to bend, stoop, kneel, crouch, and climb.
• Requires the use of hands/fingers to handle or feel objects.

Salary: $10 - $12 per hour