Office/Store/Registration

KCN Campgrounds; Richfield (UT); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Employee discounts

Career advancement potential

Included site/utility cost based on location

Job summary

KCN Campgrounds in Richfield, Utah, is looking for a Guest Services Representative responsible for guest registration, front desk operations, and delivering exceptional service. This role requires fluent English communication, knowledge of computer and cash register operation, and the ability to work flexible hours, including nights, weekends, and holidays. The position involves physical tasks such as lifting and moving objects. Employee perks include discounts and career advancement opportunities.

Qualifications

• Must communicate effectively in English, both spoken and written.
• Experience with computer operations and cash registers is required.
• Ability to work on weekends, nights, and holidays is crucial.
• Confidentiality must be maintained.

Responsibilities

• Greet guests warmly and provide enthusiastic service.
• Handle guest registrations and store procedures professionally.
• Resolve guest issues with care and respect.
• Promote local attractions and the KOA system.

Skills

Fluent in English

Customer service skills

Computer operation knowledge

Cash register operation

Job description

Pay Type: per hour Benefits: employee discounts, career advancement potential, included site/utility cost based on location

Guest Services Representative Job Description

Reports To

General Manager

Position Summary

Responsible for guest registration, front desk, and store procedures while delivering great guest service.

Specific Duties

• Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
• Greet all guests with a positive attitude and a well‑groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
• Handle all guest issues with respect by listening and acknowledging their concern.
• Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
• Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the General Manager for all front office and store facilities.
• Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA's, and being knowledgeable of all national and local advertising and discount programs.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Expected Results

• All guests are greeted immediately with friendly, helpful and professional guest service delivery.
• Demonstration of a positive attitude with guests, management, team members, and vendors.
• Careful and accurate money handling.
• Promotion of this KOA and entire KOA system.
• Well‑groomed appearance and appropriate, clean KOA uniform and nametag.
• Attention to detail when taking reservations and/or registering guests.

Job Qualifications

• Hear and speak the English language fluently
• Knowledge of computer and cash register operation
• Ability to work nights, weekends, and holidays
• Ability to maintain confidentiality

Physical Requirements

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Ability to respond to telephone calls, hear issues, give direction while viewing computer screens
• Long periods of standing (80%)
• Ability to bend, stoop, kneel, crouch, and climb
• Requires the use of hands/fingers to handle or feel