Office Specialist - Nelsonville Primary Care

OhioHealth; Nelsonville (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

OhioHealth Nelsonville is seeking a courteous Administrative Assistant to support patient registration, scheduling, and billing processes in a busy clinic setting. You will verify insurance, coordinate with physicians, greet patients, answer calls, and provide general clerical support across the PCP Nelsonville department.

Variable shifts with 40 hours per week apply. Candidates should have a high school diploma or GED, strong customer service, telephone skills, and familiarity with basic word

Qualifications

• High school Education or equivalent. Demonstrated customer service and telephone skills.
• Knowledge in basic word processing and spreadsheet software.
• Knowledge of insurance, registration or billing processes and medical terminology.
• 1-2 years previous secretarial experience in health care of medical office.

Responsibilities

• Performs and completes quality patient registration procedures including scheduling and billing; maintains patient records.
• Verifies insurance information and processes insurance paperwork; obtain pre-authorizations as needed.
• Greets patients and visitors; may schedule follow-up visits.
• Answers and screens calls; ensures appropriate phone coverage and directs inquiries.
• Provides general office and clerical support and coordinates office operations.

Skills

Customer service

Telephone skills

Data entry

Education

High School or GED

Tools

Word processing

Spreadsheet software

Insurance verification systems

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

Provides administrative assistance to the operations of appropriate department. Responsible for patient registration, including data entry of patient information and insurance verification. Answers telephone and directs calls appropriately. Greets customers and patients. Variable shifts including some weekends.

Responsibilities And Duties:

MAJOR RESPONSIBILITIES/DUTIES & ESSENTIAL FUNCTIONS1. Performs and completes quality patient registration procedures to include patient scheduling, registration and patient billing. Coordinates, maintains, processes and organizes patient records. Verifies accuracy of information. Utilizes appropriate Information Systems software to record and transcribe patient information. Maintains department databases.2. Responsible for insurance verification and processing of insurance paperwork. When necessary obtains pre-authorization from insurance companies. Interacts with physician offices and other third parties to obtain all necessary paperwork.3. Greets patients and visitors. May schedule patients for follow-up or other visits.4. Answers and screens calls for staff. Directs inquiries to appropriate staff member. Ensures appropriate phone coverage.5. Provides general office and clerical support for office. Coordinates office operations.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

• High School or GED (Required)

Additional Job Description:

High school Education or equivalent. Demonstrated customer service and telephone skills. Knowledge in basic word processing and spreadsheet software. Knowledge of insurance, registration or billing processes and medical terminology. 1-2 years previous secretarial experience in health care of medical office.

Work Shift:

• Variable

Scheduled Weekly Hours :

• 40

Department

• PCP Nelsonville

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment