Office Specialist I, Full-Time, Cardiology, Baptist South

BHS; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Sign-On Bonus

Job summary

Baptist Health in Jacksonville, FL is hiring an experienced Office Specialist for the Cardiology department at Baptist South. This full-time days position supports patient registration, chart preparation, and coordination of medical records within EPIC.

You will handle high-volume calls, schedule appointments, and ensure a positive patient experience according to our service principles. A high school diploma or GED is required, with 1–2 years front desk or medical office experience preferred.

Qualifications

• 1–2 years front desk experience preferred.
• Experience in a medical office preferred.
• High school diploma or GED required.

Responsibilities

• Answer telephone protocols and manage calls.
• Serve as liaison between patients and the practice.
• Schedule appointments and prepare patient charts.
• Submit and obtain external medical records.
• Coordinate with vendors for medical record requests.
• Follow call scripts and identify customer needs.
• Data entry and provide excellent customer service.
• Manage medical records in EPIC.
• Additional duties as assigned.

Skills

Front desk

Customer service

Multi-tasking

Telephone protocols

Education

High School Diploma or GED

Tools

EPIC

Job description

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville’s only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children’s Hospital.

*Eligible for up to a $1,000 Sign-On-Bonus if hired*

Baptist Health is hiring an experienced Office Specialist for the Cardiology department at Baptist South. This is a Full-Time Days opportunity Monday through Friday. The hours for this position are typically between 7:30 AM to 4:00 PM Monday through Friday. Depending on the needs of the office, hours may vary on occasion.

It is vital that this candidate is adept with multi-tasking and being people-oriented, as they could make or break the patient’s experience. The Office Specialist for Baptist Cardiology will provide business services for patients and the healthcare system. You will be responsible for patient registration, scanning documents, and posting charges and payments.

Office Specialist Job Responsibilities:

• Telephone protocols
• Serve as a liaison between our customers and our practice
• Manage a large amount of inbound and outbound calls in a timely manner
• Schedule appointments as needed
• Prepare patient charts prior to appointments
• Submit and obtain external medical records
• Coordinate with third party vendors to complete medical record requests
• Follow call scripts for handling different scenarios
• Identify customer needs and provide solutions
• Data entry tasks
• Provide excellent customer service
• Manage Medical Records on base queue and index documents in EPIC
• Manage Medical Record Requests on base queue and send requests to HIM
• Other duties as assigned

ExperienceRequirements:

• One-Two Years Front Desk Experience Preferred
• Experience Working in a Medical Office Preferred

Education &CredentialRequirements:

• High School Diploma or GED Equivalent Required

Primary Location:

South - MOB III - 1453414534 Old St Augustine RdJacksonville, FL 32258United States of America