Office Specialist - Front Desk

Davis Behavioral Health, Inc.; Layton (UT); On-site; USD 10,000 - 60,000; Part time

Job summary

Davis Behavioral Health, Inc. is seeking a part-time Office Specialist for their outpatient clinic in Layton, Utah. The role involves managing front desk operations, including client check-ins and customer assistance, with a commitment to quality behavioral healthcare. Ideal candidates will possess strong communication skills and demonstrate a passion for client service within the mental health sector.

Benefits

Employee Assistance Program (EAP)

Qualifications

• Minimum 18 years old and high school graduate.
• Strong communication and customer service skills required.
• Flexible to perform various office duties.

Responsibilities

• Check in clients for appointments and answer calls.
• Provide excellent customer service to clients and staff.
• Complete daily office support tasks.

Skills

Verbal communication

Customer service experience

Interpersonal skills

Computer knowledge

Keyboarding skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Business office equipment

Job description

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Job Description

Davis Behavioral Health, Inc. is seeking one (1) part-time

Job Description

Davis Behavioral Health, Inc. is seeking one (1) part-time Office Specialists - Front Desk to provide coverage at the front desk and complete daily office support functions at the front desk in its outpatient clinic located on the Kaysville/Layton border.

Job Duties

Front Desk

The successful candidate will work at the front desk in the outpatient clinic Monday through Thursday as outlined above. Duties assigned to this position will consist of working at the receptionist desk checking in clients for appointments, answering phone calls, and providing excellent customer service to clients, co-workers, and community partners as well as completing office support tasks such as scanning, answering phone calls, etc.

Backup Coverage

In addition to completing the daily appointment reminder calls and checking clients in for appointments, the successful candidates may be expected to provide backup coverage for the front desk staff in the outpatient clinic for vacations, sick time, and other leave in the clinic, which will require the successful candidate to be flexible and cross-trained.

The clinic is open Monday - Thursday from 8:00 am to 8:00pm and Friday from 8:00 am to 5:00 pm. In the event that this employee is called in to provide backup coverage during the daily reminder call time, the calls will be made from the clinic instead of from their home.

Schedule & Location

This position is located at 934 South Main Street, Layton, Utah 84041.

The Successful Candidate Will Work The Following Set Schedule

• Monday: 4:30p pm - 9:00 pm
• Tuesday: 4:30p pm - 9:00 pm
• Wednesday: 4:30p pm - 9:00 pm
• Thursday: 4:30p pm - 9:00 pm
  
  

Compensation & Classification

The starting wage for this position is $18.00 per hour. This position is classified as regular part-time and has a non-exempt status. Hours shall not exceed 29 in any given week. A $28.85 bi-weekly Spanish-language incentive stipend available. Must pass a Spanish assessment.

The successful applicant will answer telephones and route calls based on requests or subject matter; schedule, reschedule, and cancel appointments: provide information to the public: greet walk-in and potential clients: refer clients to appropriate staff: accept payments: data entry: process and maintain variety of records, file, type, distribute mail, complete end-of-day receipts: and complete other tasks as assigned. Successful applicant must be flexible and willing to perform some intake work, records, and other office duties.

Davis Behavioral Health

Davis Behavioral Health's mission is to provide access to quality behavioral healthcare by:

• Adhering to principles of choice, safety, transparency, and collaboration with our clients, staff, and partners;
• Utilizing evidence-informed practices to best serve our clients; and
• Being fiscally wise and responsible.
  
  

DBH is committed to excellence in community-based behavioral health treatment, progressive, vital and continually responsive to the needs of the community, and advocates for the behavioral health needs of our clients.

Davis Behavioral Health understands that excellent clinicians are vital to meeting the standards established by its mission and vision statements.

It is highly preferred that individuals who are interested in obtaining employment at DBH, their spouse, or one of their dependents not be actively receiving services at DBH except for medication management services to eliminate/avoid possible conflicts or uncomfortable boundaries.

Davis Behavioral Health is an equal opportunity employer.

Required Experience

Minimum Qualifications

The Successful Candidate Must

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Possess strong verbal communication skills.
• Have demonstrated professional customer service experience.
• Demonstrate compassion, courtesy and respect to all clients and their families.
• Have exceptional interpersonal skills with the ability to establish immediate rapport with clients.
  
  

Desired Skills

In addition to the required minimum qualifications, the successful candidate is expected to have have the following skills:

• Computer knowledge, including keyboarding (typing) skills.
• Possess proficient working knowledge of Microsoft Office Suite and other computer programs.
• Previous experience working in a medical office and/or familiarity with medical terminology preferred.
• Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred.
  
  

Spanish

Preference will be given to candidates who are bi-lingual English/Spanish; however, this is not a requirement.

Benefits

The part-time Office Specialist position is not eligible to participate in the agency's benefits program.

All employees at DBH are eligible to utilize the agency's robust Employee Assistance Program (EAP) through Intermountain LiVe Well.

DBH Criminal Background Check & Drug Screening Disclaimer

Davis Behavioral Health is a drug-free workplace and requires all employees to successfully pass a pre-employment drug screening. DBH will not hire individuals currently using illegal drugs or abusing alcohol; therefore, making employment at DBH conditional upon successfully passing pre-employment drug screening by providing a valid sample. Candidates who are offered employment are required to report for a drug screen at an Intermountain WorkMed location within 24 hours of being requested to do so by the DBH Human Resources Department.

Davis Behavioral Health works with Federal grants and must comply with the Federal drug laws, including no use of medical marijuana.

Further, all employees at DBH must successfully pass a pre-employment criminal background check as part of DBH's licensing agreement with the State of Utah. Failure to pass either screening will result in the termination of any job offer submitted and/or employment for any individual who has started employment while the criminal background screening is in process. Pending and/or open charges will likely impact a candidate's ability to pass the pre-employment criminal background screening.

Salary: $18.00 per hour

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Mental Health Care

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