Office Specialist 2- Claims Data Entry Specialist

State of Oregon; United States; Hybrid; USD 39,227 - 52,876; Full time

Benefits offered by this job

Benefits package

Paid time off

PERS/PSLF

Job summary

The Oregon Department of Veterans’ Affairs (ODVA) is seeking an Office Specialist 2‑ Claims Data Entry Specialist to support the Appeals and Special Advocacy Division. This role handles claims processing, data entry, and quality assurance while coordinating with County and Tribal Veteran Service Offices.

Hybrid work arrangement; base location is ODVA Headquarters in Salem, Oregon. Competitive benefits include medical, dental, and vision plans, leave, and PERS/PSLF options.

Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; or an associate degree in any field; or an equivalent combination of education and experience.
• Demonstrated professional, thoughtful, and effective communication and customer service skills, with a commitment to providing responsive support.
• Proven ability to accurately process high-volume, detail-oriented work while meeting strict deadlines, managing shifting priorities, and maintaining strong organizational standards in a fast-paced environment.
• Proficiency in keyboarding, data entry, and maintaining accurate records, with the ability to interpret, apply, and adhere to written policies, procedures, regulations, and quality standards.
• Technical proficiency with Microsoft Office Suite (Word, Excel, Outlook, and Teams) and experience using VetraSpec, VBMS, or similar case management systems.

Responsibilities

• The primary purpose of this position is to support the Appeals and Special Advocacy Division, and County and Tribal Veteran Service Offices, by performing claims processing, data entry, and quality assurance functions.
• The role monitors multiple electronic databases, fulfills file research requests, and transmits all required casework to the USDVA.

Skills

Keyboarding

Data entry

Customer service

Communication

Organizational skills

Education

Associate degree

Tools

Microsoft Office

VetraSpec/VBMS

Job description

Position Title

Office Specialist 2- Claims Data Entry Specialist

Initial Posting Date

06/22/2026

Application Deadline

06/29/2026

Agency

Department of Veterans Affairs

Salary Range

$3,515 - $4,738

Position Type

Employee

Agency Overview

The Oregon Department of Veterans’ Affairs (ODVA) is a State of Oregon agency with a mission to serve and honor veterans through leadership, advocacy and strong partnerships. The Department is entrusted to assist veterans, their dependents, and surviving family members in obtaining their earned Federal, State, and local benefits.

ODVA values a diverse and culturally competent workforce and is an equal opportunity, affirmative action organization. Recruitment is encouraged among historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and members of the LGBTQ+ community.

Location and Work Arrangement

Hybrid: work from home and in-office at ODVA Headquarters in Salem, Oregon.

About Us

• People working toward a very noble mission, day in and day out.
• ODVA works to deliver on an incredibly broad mission in serving a diverse veterans’ community.
• ODVA unites government, private companies, nonprofits, and other veteran services organizations to address issues facing veterans and their families.
• We honor the past, build on our strengths, and chart a course worthy of the next 80 years.

What You Will Do

The primary purpose of this position is to support the Appeals and Special Advocacy Division, and County and Tribal Veteran Service Offices, by performing claims processing, data entry, and quality assurance functions. The role monitors multiple electronic databases, fulfills file research requests, and transmits all required casework to the USDVA.

What’s in it for You

• Competitive benefits package including comprehensive medical, dental, and vision plans for the employee and qualified family members.
• Paid sick leave, vacation leave, personal leave, and 11 paid holidays per year.
• Public Employees Retirement System (PERS) membership and potential loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).

What Are We Looking For?

Office Specialist 2 Minimum Qualifications:

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; or an associate degree in any field; or an equivalent combination of education and experience.
• Demonstrated professional, thoughtful, and effective communication and customer service skills, with a commitment to providing responsive support.
• Proven ability to accurately process high‑volume, detail‑oriented work while meeting strict deadlines, managing shifting priorities, and maintaining strong organizational standards in a fast‑paced environment.
• Proficiency in keyboarding, data entry, and maintaining accurate records, with the ability to interpret, apply, and adhere to written policies, procedures, regulations, and quality standards.
• Technical proficiency with Microsoft Office Suite (Word, Excel, Outlook, and Teams) and experience using VetraSpec, VBMS, or similar case management systems.

Additional Requirements

• Successful completion of a fingerprint‑based criminal history background check through the Oregon LEDS and National NCIC systems.
• Valid Oregon or Washington State driver’s license and ongoing Motor Vehicle Record (MVR) check.

Working Conditions

Work will be based out of ODVA’s Salem Office; hybrid work schedule is eligible and will be coordinated with the hiring manager. ODVA will provide necessary hardware (laptop, monitor, keyboard, mouse, and cell phone) for home work. Remote work is evaluated periodically and may be adjusted at any time to meet business needs.

Equal Employment Opportunity

The Oregon Department of Veterans’ Affairs is an equal opportunity/affirmative action employer and is strongly committed to enhancing the diversity of its workforce. Assistance will be provided in the recruitment, application and selection process for applicants with disabilities who request assistance.

Pay Equity

As an employer, the State of Oregon complies with HB 2005. The salary listed is the non‑PERS qualifying salary range; if the successful candidate is PERS qualifying, the range will reflect an additional 6.95% (6% for PERS and 0.95% for payroll taxes). For more information, visit http://www.oregon.gov/das/hr/pages/equity.aspx.

Work Authorization

ODVA does not offer visa sponsorship. All hires must complete the US Department of Homeland Security’s Form I‑9 confirming authorization to work in the United States and present required documents within three business days of employment start.

Contact

Elissa Johnson, Human Resources Analyst
[e-mail]
(503) 507‑7673
TTY: 1‑800‑735‑2900