Office Specialist 1

Pinellas County Government; Saint Petersburg (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Florida Retirement System membership

Deferred compensation programs

Access to wellness centers

Job summary

A local government agency in Saint Petersburg, Florida, is seeking an Office Support Specialist to provide clerical support across various departments. The role involves greeting visitors, responding to public inquiries, and maintaining office security. Applicants are required to have two years of office support experience or an equivalent combination of education and training. Strong communication skills and proficiency in using office equipment are essential. The position offers a comprehensive benefits package, including participation in the Florida Retirement System.

Qualifications

• Two years of experience in office support and administrative matters.
• Ability to effectively communicate and assist the public.
• Experience using computers and standard office equipment.

Responsibilities

• Greet and assist visitors at the front desk.
• Respond to inquiries from citizens via various communication methods.
• Maintain office security and manage access.
• Schedule use of department resources.
• Provide general clerical support including filing and data entry.

Skills

Office support experience

Customer service skills

Knowledge of office equipment

Keyboarding accuracy

Ability to handle public inquiries with tact

Education

Associate's degree or equivalent experience

Tools

Microsoft Outlook

Job description

Work Location: 3095 114th Avenue North, St. Petersburg, FL 33716

Are you environmentally conscious and looking for a meaningful way to contribute to your community? Look no further than the Pinellas County Solid Waste Department!

This is moderately complex work providing clerical support in one or more of the following areas: Customer Service, Accounting or Office Support. The employee supports departmental activities in a wide range of County programs, services and offices. An employee in this class is responsible for evaluating situations and inquiries in order to provide the most useful and appropriate information; explaining in general terms the procedures and functions of the various County and other governmental agencies; helping and assisting others and taking appropriate action or making proper referrals based upon this knowledge. Emphasis is placed upon exhibiting extreme tact and courtesy in handling customers and judgment is required in making frequent decisions. Decisions concerning departures from standard situations, practices and procedures may be referred to others for action. Instructions regarding work assignments, priorities and the application of office policies and procedures are generally provided by more senior staff; however, an employee in this class is expected to perform routine and standard everyday work assignments with basic guidance, exercising initiative and judgment based upon experience.

What Would You Do?

• Receives visitors at the front desk by greeting, welcoming, assisting and directing them accordingly.
• Maintains office security by following procedures and controlling access via the reception desk (monitor log book, announce visitors).
• Responds to inquiries from citizens, employees and others via telephone, email, and instant message (Live Chat), and provides accurate information or refers inquiries to the appropriate person, official or department.
• Receives and distributes incoming mail as well prepares outgoing mail for pick up by the postal service and county courier.
• Assists in scheduling the use of conference rooms and department vehicles utilizing Microsoft Outlook.
• Maintains inventory and stock of office supplies for all divisions of the department.
• Operates and maintains office equipment including printers and copiers. Reports usage and verifies and records billing on a monthly basis.
• Coordinates printing needs for the department.
• Provides administrative support with duties such as filing, data entry, drafting correspondence, copying/scanning and faxing.
• Assists senior administrative staff with various clerical tasks.

What Do You Need To Have?

• Two (2) years of office support experience dealing with administrative matters, customer accounts and service problems, general clerical and experience in the use of computers and general office equipment; or
• Associate's degree, trade school, or vocational training degree, diploma, or certificate that includes training or experience as described above; or
• An equivalent combination of education, training and/or experience.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
• Although a driver’s license is not required, the incumbent is responsible to get to and from offsite meetings and trainings.

Licensure / Certification

• National Incident Management System (NIMS) 100 a nd 700 Training within one (1) year of hire.
• OSHA 10 hour General Industry certification within one (1) year of hire.

Knowledge, Skills, and Abilities

• Knowledge of business English, spelling and punctuation.
• Knowledge of standard office practices, procedures and equipment.
• Skill in keyboarding accurately at a reasonable rate of speed.
• Ability to receive the public with tact, patience and courtesy.
• Ability to sort paperwork, file and otherwise acquire information to perform basic office assistance.
• Ability to perform computer data entry and word processing functions.
• Ability to understand and carry out basic and written instructions and keep records.
• Ability to compose and prepare routine communications.

Our benefits rank among the top in the area!

• Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
• We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!

Want to Learn More?

Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and Abilities at the below link.