Office Services Team Lead - Copy & Print

K2 Services; New York (NY); On-site; USD 30,000 - 41,000; Full time

Job summary

Opensity Solutions seeks an Office Services Supervisor to lead the daily operations of an on-site support center. You will act as the main liaison between Opensity, client stakeholders, and staff, ensuring superior service delivery and a productive work environment.

The ideal candidate will lead copy, print, scan, and binding operations, develop high-performing teams, and optimize scheduling while maintaining strong client relationships.

Qualifications

• 2+ years of supervisory experience required.
• Hands-on experience with copy, print, scan, and binding operations required.
• Experience managing a customer service, print services, records management, office services, mailroom, or related environment.
• Experience recruiting, interviewing, hiring, and developing employees.
• Strong leadership, coaching, and team development skills.
• Excellent communication and interpersonal skills with the ability to build relationships at all levels.
• Strong organizational, problem-solving, and decision-making abilities.
• Proficiency with MS Office applications and reporting tools.
• Ability to manage multiple priorities in a fast-paced client-facing environment.

Responsibilities

• Serve as the primary point of contact between Opensity, client representatives, and on-site employees.
• Ensure exceptional client service and maintain strong working relationships with key client contacts.
• Demonstrate expertise in copy, print, scan, and binding services, including turnaround times, quality standards, and delivery schedules.
• Demonstrate knowledge of Opensity products and services and effectively communicate service capabilities to clients.
• Identify opportunities to improve operational efficiency and enhance service delivery.
• Recommend additional services and solutions that support client needs and business objectives.
• Assist in tracking site productivity and operational performance metrics.
• Gather and provide data necessary for monthly leadership and client reporting.

Skills

Supervisory experience

Copy/print/scan

Customer service

Recruiting

Leadership

Communication

Organization

MS Office

Tools

Microsoft Office

Job description

Opensity Solutions seeks an Office Services Supervisor to lead the daily operations of an on-site support center. You will act as the main liaison between Opensity, client stakeholders, and staff, ensuring superior service delivery and a productive work environment.

The ideal candidate will lead copy, print, scan, and binding operations, develop high-performing teams, and optimize scheduling while maintaining strong client relationships.