Office Services Support - Floater

Rrdonnelley; Chicago (IL); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance and other voluntary ins

Parental leave

Job summary

Williams Lea is hiring an Office Services Associate Floater to provide back-office support across reprographics, mail, and related services for client teams. The role involves working across accounts within a geography in a rotating capacity, ensuring job tickets are complete and deadlines are met.

Responsibilities include operating logs, QA on own work, communicating deadlines, and providing high-quality customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1+ year office services experience in a legal, banking, or large corporate environment preferred.
• Skilled in using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back-office procedures and customer service skills.
• Able to meet deadlines and maintain client satisfaction.

Responsibilities

• Utilize logs for all office services work.
• Fill out job tickets before starting work.
• Perform reprographics, mail and intake functions per procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines and issues.
• Meet contracted deadlines for all work delivered.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs on a regular basis.
• Interact with clients in person, by phone, or electronically.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Detail oriented

Multitasking

Independent decision-making

Adaptability

Office equipment

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Job description

Schedule: Monday - Friday, 7am/8am - 4/5pm

*schedule may vary depending on business needs

The Office Services Associate Floater is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. An Office Services Associate who is a floater will be asked to support various accounts within a geography on request in a rotating or quickly changing manner.

Job duties

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

High school diploma or equivalent.

Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.

Skilled in the use of mail, phone, email, digital reprographics and mail equipment.

Familiar with general back office procedures to meet and maintain client satisfaction.

Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Good written and verbal communication skills, including professional telephone and email etiquette.

Attention to detail with good organizational skills.

Must be able to meet deadlines and complete all projects in a timely manner.

Ability to handle sensitive and/or confidential documents and information.

Able to make independent decisions that conform to business needs and policy.

Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.

Must work well in a team environment.

Must be able to interact effectively with multi-functional and diverse backgrounds.

Ability to work in a fast-paced environment.

Must be self-motivated with positive can-do attitude.

The salary range for this role at the noted RRD location is $17.74-24.28 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.