Office Services Associate

Rrdonnelley; Boulder (CO); On-site; USD 29,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Discounts

Job summary

RRD in Boulder, CO is seeking an Office Services Associate to support reprographics, mail, and intake functions. You will follow established procedures, fill out job tickets, and coordinate with supervisors to meet deadlines.

The role requires strong customer service, attention to detail, and the ability to work in a fast-paced office environment. A high school diploma is required and prior office services experience is preferred.

Qualifications

• Good written and verbal communication skills, including professional telephone and email etiquette.
• Able to meet deadlines and manage multiple tasks simultaneously.
• Experience in office services is preferred in a corporate or legal setting.

Responsibilities

• Utilize logs for office services work and ensure job tickets are filled before starting.
• Perform reprographics, mail and intake tasks according to procedures.
• Run jobs in proper order and communicate issues to supervisor or client.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems and load machines with supplies.
• Answer calls, emails, and place service calls as needed.
• Interact with clients in person, by phone or electronically.
• Adhere to company and client policies and maintain client satisfaction.
• Maintain cost-efficient use of equipment and supplies.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Shift: Monday-Friday 8:00am-5:00pm

(* denotes an \"essential function\")

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.

Be able to lift up to 50 lbs. on a regular basis.

Prioritize workflow.

Performs Quality Assurance on own and work of others.

Load machines with various paper, toner, supplies.

Answer telephone, emails, and place service calls when needed.

Interact with clients in person, over the phone or electronically.

Adhere to Williams Lea policies in addition to client site policies.

Use equipment and supplies in a cost-efficient manner.

High school diploma or equivalent.

Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.

Skilled in the use of mail, phone, email, digital reprographics and mail equipment.

Familiar with general back office procedures to meet and maintain client satisfaction.

Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Good written and verbal communication skills, including professional telephone and email etiquette.

Attention to detail with good organizational skills.

Must be able to meet deadlines and complete all projects in a timely manner.

Ability to handle sensitive and/or confidential documents and information.

Able to make independent decisions that conform to business needs and policy.

Good problem-solving skills, with the ability and understanding of when to escalation a problem to a supervisory level.

Must work well in a team environment.

Must be able to interact effectively with multi-functional and diverse backgrounds.

Ability to work in a fast-paced environment.

Must be self-motivated with a positive can-do attitude.

The salary range for this role at the noted RRD location is $21.00-22.50 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLNAT

#LI-onsite

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.