Office Services Support

RRD; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid time off

Disability insurance

Life insurance

Tuition assistance

Parental leave

Employee discounts

Job summary

RRD in Boston seeks an Office Services Support to add value through reprographics, mail and back-office services for our client teams. This role handles daily tasks, logs, tickets, and intake functions in a fast-paced environment.

You will work with supervisors and clients to ensure deadlines are met, troubleshoot equipment, and maintain high service standards while handling confidential documents and interacting with multi-functional teams.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience, preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet client satisfaction.
• Proven customer service skills.
• Good written and verbal communication, professional phone and email etiquette.
• Attention to detail with good organizational skills.
• Must meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive/confidential documents.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills and know when to escalate.

Responsibilities

• Use logs for all office services work.
• Ensure job tickets are filled out before starting work.
• Perform office services including reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines/issues.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs on a regular basis.
• Load machines with paper, toner, and supplies.
• Answer phones, emails, and place service calls as needed.
• Interact with clients in person or remotely.
• Adhere to company and client policies and use resources cost-efficiently.

Skills

Customer service

Written communication

Verbal communication

Deadline management

Team player

Self-motivated

Problem solving

Ability to lift 50 lbs

Education

High school diploma or equivalent

Tools

Mail equipment

Digital reprographics

Job description

Job Description

The Office Services Support is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

(* denotes an “essential function”)

• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• *Follow procedures to run jobs in proper order.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $17.88- $24.28/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday - Friday - 11:00am to 8:00pm

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#WLNAT

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.