Office Services Manager

Opensity Solutions; Louisville (KY); On-site; USD 60,000 - 70,000; Full time

Job summary

Opensity Solutions in Louisville, KY is seeking a Site Manager to oversee daily operations at a client office and provide administrative support including copy, print, mail, hospitality, facilities and receptionist services.

You will supervise all site personnel, recruit and train staff, assign work, and develop the professional skills of the team while ensuring exceptional client service and compliance with performance standards.

Qualifications

• High School Diploma; associates or bachelors degree preferred but not required.
• Previous supervisory experience in a client service-oriented field, preferably in a professional organization providing office services or administrative support.
• Detail oriented with good attention to detail.
• Good verbal and written communication skills.
• Strong initiative required; ability to work independently with minimal direct supervision.
• Ability to lead others in a professional manner.
• Working knowledge of Microsoft products including MS Word, Excel and Outlook.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Responsibilities

• Serve as liaison between Opensity, employees, and client.
• Supervise team to meet productivity and client service goals.
• Continuously look for opportunities to increase operation efficiency.
• Recommend service improvements to the client contact.
• Explain products, services, turnaround times, delivery schedules and guarantees to the client.
• Recruit and interview potential Opensity candidates for site positions.
• Hire, train, supervise, evaluate and develop site personnel.
• Schedule personnel to ensure coverage and minimize overtime.
• Track productivity and provide monthly leadership reports.

Skills

Supervisory experience

Leadership

Detail oriented

Excellent communication

Education

High School Diploma

Tools

MS Word

MS Excel

MS Outlook

Job description

The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at a client office. In this pivotal role you will provide various administrative support which will include copy, print, mail, hospitality, facilities and receptionist services. Will be responsible for the supervision of all employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team.

• Serves as the principal liaison between Opensity, the employees, and the Client
• Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service
• Continuously looks for opportunities to increase the efficiency of operation
• Seeks opportunities to increase services and makes recommendations to the key contact
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
• Recruits and interviews potential Opensity candidates for available positions at the site
• Hires, trains, supervises, evaluates and develops all personnel assigned to the site
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
• Assists Operations Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports

Qualifications & Requirements

• High School Diploma; associates or bachelors degree preferred but not required
• Previous supervisory experience in a client service-oriented field, preferably in a professional organization providing office services or administrative support
• Detail oriented with good attention to detail
• Good verbal and written communication skills
• Strong initiative required; ability to work independently with minimal direct supervision
• Ability to lead others in a professional manner
• Working knowledge of Microsoft products including MS Word, Excel and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 60,000 to 70,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including: