Office Services Coordinator, Warrants Control Unit, Grade 16

Montgomery Co; Gaithersburg (MD); On-site; USD 59,000 - 90,000; Full time

Job summary

Montgomery County Police Department is seeking an entry-level Office Services Coordinator to join the Warrant Control Unit. You will process warrant entries, research defendant identities and histories, and coordinate with officers and other agencies to locate defendants.

This essential shift-based role requires a high school diploma (or equivalent) and four years of office support experience; familiarity with NCIC, METERS, CAD, CJIS is preferred.

Qualifications

• Four years of progressive office support experience.
• High school diploma or equivalent required.
• Experience handling confidential information and inquiries.
• Experience processing warrants and working with law enforcement databases.

Responsibilities

• Process warrant entries into County, State and Federal databases.
• Research defendant identity and criminal history using NCIC/METERS/CJIS databases.
• Perform quality control cross-review of research and entries.
• Coordinate with officers to locate defendants and support extraditions.
• Prepare service transmittal packages for processing facilities.

Skills

Office support

Data research

Confidential information handling

Warrant processing

Education

High school diploma or equivalent

Tools

NCIC

METERS

CAD

CJIS

Job description

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $59,237 to $90,013 based on the candidate's qualifications and experience.

WHO WE ARE

The Warrant Control Unit ensures warrants received from the District Court of Maryland are processed immediately, thoroughly and correctly in accordance with state and Federal Bureau of Investigation policy, procedure and regulations. They research the identity, criminal history and possible location of defendants. Additionally, they coordinate with officers and other jurisdictions to locate and apprehend defendants and arrange extraditions.

WHO WE ARE LOOKING FOR

The Montgomery County Police Departmen t is seeking an entry level position, Office Services Coordinator (OSC) to assist in the operations of the Warrant Control Unit (WCU) team.

Job Description Includes:

• Process warrant entries into County, State and Federal databases. Ensure all case information is accurate and all personal information is attached to the defendant's record.
• Research and determine defendant identity and criminal history. Review all available records: arrest, mugshot, incident, case, MVA, MATS, METERS, NCIC to determine identity and comprehensive criminal history of defendant.
• Perform Quality Control cross-review of research and database entries.
• Perform investigative and deductive data gathering tasks and work with officers to locate defendants.
• Provide support to internal and external agency staff to process warrants, manage custody of defendants and to schedule extraditions.

• Prepare warrant service transmittal package for DOCR Central Processing Unit and for other agency facilities to process the defendant.
• Accept and process recalls from the District Court.

This position is considered essential and is on a shift schedule which will require working evenings and weekends. Due to the duties of this position, there will be no telework.

Experience:

Four (4) years of progressively responsible office support experience.

Education:

Graduation from high school or High School Certificate of completion recognized in the State of Maryland.

Equivalency:

An equivalent combination of education and experience may be substituted.

• Experience with maintaining confidential information.

• Experience with answering inquiries via phone and written communications.
• Experience processing warrants issued by the District Court of Maryland.
• Experience with quality control procedures.
• Experience with computer systems and databases applications, such as, the National Crime Information Center (NCIC), the Maryland Electronic Enforcement Resource System (METERS), the Computer Aided Dispatch (CAD), and the Criminal Justice Information Systems (CJIS).