Office Services Coordinator, Warrants Control Unit, Grade 16

Montgomery County (MD); Gaithersburg (MD); On-site; USD 59,000 - 90,000; Full time

Job summary

Montgomery County Police Department is seeking an entry‑level Office Services Coordinator for the Warrant Control Unit. You will assist with warrant entry, identity research, and file maintenance in County, State and Federal databases, ensuring accuracy and confidentiality.

You will coordinate with officers, locate defendants, and support extradition scheduling. The role requires evening/weekend shifts and no telework, with a mandatory high school diploma and 4 years of office support experience.

Qualifications

• Graduation from high school or High School Certificate of completion recognized in Maryland.
• Four (4) years of progressively responsible office support experience.
• Experience with maintaining confidential information.
• Experience handling inquiries via phone and written communications.
• Experience processing warrants issued by the District Court of Maryland.
• Experience with quality control procedures.
• Experience with computer systems and databases such as NCIC, METERS, CAD, CJIS.

Responsibilities

• Process warrant entries into County, State and Federal databases; ensure accuracy of case information and defendant records.
• Research defendant identity and criminal history; review arrest, mugshot, incident, case records to determine identity.
• Perform quality control cross-review of research and entries.
• Assist officers to locate defendants; provide support to staff and other agencies.
• Prepare warrant service transmittal packages for DOCR Central Processing Unit and other facilities.
• Accept and process recalls from the District Court.

Education

High school diploma or equivalent

Tools

NCIC

METERS

CAD

CJIS

Job description

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $59,237 to $90,013 based on the candidate's qualifications and experience.

WHO WE ARE

The Warrant Control Unit ensures warrants received from the District Court of Maryland are processed immediately, thoroughly and correctly in accordance with state and Federal Bureau of Investigation policy, procedure and regulations. They research the identity, criminal history and possible location of defendants. Additionally, they coordinate with officers and other jurisdictions to locate and apprehend defendants and arrange extraditions.

WHO WE ARE LOOKING FOR

The Montgomery County Police Departmen t is seeking an entry level position, Office Services Coordinator (OSC) to assist in the operations of the Warrant Control Unit (WCU) team.

Job Description Includes:

• Process warrant entries into County, State and Federal databases. Ensure all case information is accurate and all personal information is attached to the defendant's record.
• Research and determine defendant identity and criminal history. Review all available records: arrest, mugshot, incident, case, MVA, MATS, METERS, NCIC to determine identity and comprehensive criminal history of defendant.
• Perform Quality Control cross-review of research and database entries.
• Perform investigative and deductive data gathering tasks and work with officers to locate defendants.
• Provide support to internal and external agency staff to process warrants, manage custody of defendants and to schedule extraditions.

• Prepare warrant service transmittal package for DOCR Central Processing Unit and for other agency facilities to process the defendant.
• Accept and process recalls from the District Court.

This position is considered essential and is on a shift schedule which will require working evenings and weekends. Due to the duties of this position, there will be no telework.

Experience:

Four (4) years of progressively responsible office support experience.

Education:

Graduation from high school or High School Certificate of completion recognized in the State of Maryland.

Equivalency:

An equivalent combination of education and experience may be substituted.

• Experience with maintaining confidential information.

• Experience with answering inquiries via phone and written communications.
• Experience processing warrants issued by the District Court of Maryland.
• Experience with quality control procedures.
• Experience with computer systems and databases applications, such as, the National Crime Information Center (NCIC), the Maryland Electronic Enforcement Resource System (METERS), the Computer Aided Dispatch (CAD), and the Criminal Justice Information Systems (CJIS).