Office Services Associate

PVH (Tommy Hilfiger/Calvin Klein); Washington (District of Columbia); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Career growth

Learning & development

Comprehensive benefits

Job summary

SPS is seeking an Office Services Associate in Washington, DC to manage print, copy, scan, and document production while ensuring confidentiality and timely delivery. The role supports attorneys, legal staff, and firm operations with professional, service-oriented client interactions and on-site SPS team collaboration.

Responsibilities include operating print systems, handling mail and deliveries, and maintaining production logs; strong attention to detail and discretion are essential for this

Qualifications

• 2+ years of experience in print/production, reprographics, or legal document services (law firm experience preferred).
• Strong attention to detail and commitment to quality control.
• Excellent communication and client service skills.
• Ability to manage multiple priorities and meet strict deadlines.
• Proficiency with digital print systems and production software.
• Professional demeanor and discretion when handling confidential materials.
• Ability to lift up to 30 lbs. and stand for extended periods, as needed.

Responsibilities

• Operate digital print, copy, and scan equipment to produce high-quality legal documents.
• Finish documents with binding, tabbing, collating, and labeling.
• Monitor production queues and manage deadlines with accuracy and confidentiality.
• Provide professional service to attorneys, paralegals, and staff; communicate status and timelines.
• Handle inbound/outbound mail, packages, and interoffice deliveries; coordinate with couriers and vendors.
• Assist with office supply replenishment, equipment maintenance coordination, and workstation setups.
• Adhere to document security, confidentiality and partner with compliance initiatives.

Skills

Attention to detail

Communication skills

Client service

Physical stamina

Tools

Digital print systems

Production software

Job description

JOB OVERVIEW

The Office Services Associate will focus on Print & Production Services. This individual will provide exceptional client-facing support within a prestigious law firm environment. This role is responsible for managing all aspects of print, copy, scan, and document production while ensuring accuracy, confidentiality, and timely delivery. The Associate plays a vital role in supporting attorneys, legal staff, and firm operations by maintaining a professional, service-oriented approach at all times. Working as part of the SPS onsite team, the Associate upholds the highest standards of quality and efficiency, ensuring that all production and administrative services reflect the firm's commitment to excellence.

KEY RESPONSIBILITIES

Print & Document Production

• Operate digital print, copy, and scan equipment to produce high-quality legal documents.
• Perform document finishing tasks such as binding, tabbing, collating, and labeling.
• Ensure accuracy, version control, and proper formatting on all deliverables.
• Monitor production queues and manage job priorities based on deadlines.

Client-Facing Service & Support

• Provide responsive, professional service to attorneys, paralegals, and staff.
• Communicate job status and proactively manage expectations for delivery timelines.
• Handle sensitive and confidential documents with discretion and professionalism.

Mailroom & Delivery Operations

• Process inbound and outbound mail, packages, and interoffice deliveries.
• Coordinate with couriers and external vendors to ensure secure and timely handling.
• Maintain logs and tracking systems for production and delivery requests.

Facilities & Office Support

• Assist with day-to-day operational needs such as office supply replenishment and the upkeep of print areas.
• Coordinate with building management or vendors as needed for maintenance or equipment issues.
• Support workstation and office setups when required.

Quality & Compliance

• Adhere to firm standards for document security, confidentiality, and compliance.
• Conduct regular equipment checks and report maintenance needs promptly.
• Follow established procedures and contribute to continuous improvement initiatives.

QUALIFICATIONS & EDUCATION REQUIREMENTS

• 2+ years of experience in print/production, reprographics, or legal document services (law firm experience preferred).
• Strong attention to detail and commitment to quality control.
• Excellent communication and client service skills.
• Ability to manage multiple priorities and meet strict deadlines.
• Proficiency with digital print systems and production software.
• Professional demeanor and discretion when handling confidential materials.
• Ability to lift up to 30 lbs. and stand for extended periods, as needed.

PHYSICAL DEMANDS

• Sitting at a computer for approximately 50% of the time.
• Walking and inspecting the site for approximately 50% of the time.
• Must be able to lift a minimum of 10 pounds.
• Must be able to work effectively under pressure and meet time-sensitive deadlines during peak periods.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status: This posting is for an existing vacancy.

Pay Range

$20 - $22 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading