Client Services Associate (Mail and Print)

SPS-North America; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

401k

Paid time off

Job summary

SPS is seeking a Client Services Associate (Mail & Print) in Phoenix to support print, mail, and office operations.

You will handle document production, mail processing, inventory, and equipment maintenance, using Microsoft Office and internal systems, with emphasis on accuracy and confidentiality.

Qualifications

• Minimum 6 months of related experience required
• Previous experience in print, mail, or similar support roles preferred
• Ability to pass client-specific background screening
• Reliable attendance and professionalism

Responsibilities

• Print & Mail Services: Process print, binding, and kitting requests with accuracy.
• Print & Mail Services: Prepare and manage outgoing mail, shipping requests, and accountable items.
• Print & Mail Services: Handle time-sensitive and confidential materials in accordance with security protocols.
• Equipment & Technical Support: Ensure copy/print equipment is operational and stocked.
• Equipment & Technical Support: Perform basic maintenance such as replenishing paper and toner.
• Equipment & Technical Support: Use Microsoft Office (Word, Excel, PowerPoint, Outlook) and internal systems for tracking and communication.
• Inventory & Workplace Support: Manage and maintain office and print supply inventory.
• Inventory & Workplace Support: Maintain a clean and organized work area.
• Operational Support: Respond to requests and communications in a timely manner.
• Operational Support: Track daily production metrics and volumes.
• Operational Support: Perform quality checks to ensure accuracy.

Skills

Strong communication

Customer service

Time management

Independent worker

Teamwork

Discretion with sensitive information

Tools

Microsoft Office

Job description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Typical Work Schedule: Mondays to Fridays, 8:00AM to 4:30PM

Keep Operations Moving Behind the Scenes

If you’re organized, detail-oriented, and enjoy hands-on work, this role is for you. As aClient Services Associate (Mail & Print), you’ll support essential workplace functions—from document production to mail processing—ensuring operations run efficiently and on time.

Why This Role Matters

This role supports the smooth flow of daily operations. By ensuring accurate document handling, timely mail distribution, and well-maintained supplies and equipment, you help create an efficient and reliable workplace.

What You'll Do

Print & Mail Services

• Process print, binding, and kitting requests with accuracy.
• Prepare and manage outgoing mail, shipping requests, and accountable items.
• Handle time-sensitive and confidential materials in accordance with security protocols.

Equipment & Technical Support

• Ensure copy/print equipment is operational and stocked.
• Perform basic maintenance such as replenishing paper and toner.
• Use Microsoft Office (Word, Excel, PowerPoint, Outlook) and internal systems for tracking and communication.

Inventory & Workplace Support

• Manage and maintain office and print supply inventory.
• Maintain a clean and organized work area.

Operational Support

• Respond to requests and communications in a timely manner.
• Track daily production metrics and volumes.
• Perform quality checks to ensure accuracy.
• Support additional tasks as needed based on business demands.

What You Bring

• Strong communication and customer service skills
• Ability to stay organized and manage multiple tasks
• Comfortable working independently and within a team
• Proficiency in Microsoft Office (Outlook preferred)
• Familiarity with print or mail operations (preferred)
• Ability to handle sensitive information with discretion

Qualifications

• Minimum 6 months of related experience required
• Previous experience in print, mail, or similar support roles preferred
• Ability to pass client-specific background screening
• Reliable attendance and professionalism

Physical Requirements

• Ability to lift or move up to 55 lbs.
• Ability to stand, sit, or walk for extended periods

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below:Data Privacy Statement

Acknowledgement Section:

By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.