Office Services Associate

SPS North America; Washington (District of Columbia); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Medical Benefits

Job summary

The SPS North America Office Services Associate will focus on Print & Production Services at a prestigious law firm. This role handles all aspects of print, copy, scan, and document production while ensuring accuracy, confidentiality, and timely delivery.

It supports attorneys, legal staff, and firm operations with a professional, service-oriented approach. Working on the onsite team, the associate upholds high standards of quality and efficiency in production and administrative services as part

Qualifications

• 2+ years of experience in print/production, reprographics, or legal document services (law firm experience preferred).
• Strong attention to detail and commitment to quality control.
• Excellent communication and client service skills.

Responsibilities

• Operate digital print, copy, and scan equipment to produce high-quality legal documents.
• Perform document finishing tasks such as binding, tabbing, collating, and labeling.
• Monitor production queues and manage job priorities based on deadlines.
• Provide responsive, professional service to attorneys, paralegals, and staff.
• Handle sensitive and confidential documents with discretion and professionalism.

Skills

Communication

Client service

Job description

Washington, District of Columbia, United States

JOB OVERVIEW

The Office Services Associate will focus on Print & Production Services. This individual will provide exceptional client-facing support within a prestigious law firm environment. This role is responsible for managing all aspects of print, copy, scan, and document production while ensuring accuracy, confidentiality, and timely delivery.

The Associate plays a vital role in supporting attorneys, legal staff, and firm operations by maintaining a professional, service-oriented approach at all times.

Working as part of the SPS onsite team, the Associate upholds the highest standards of quality and efficiency, ensuring that all production and administrative services reflect the firm’s commitment to excellence.

KEY RESPONSIBILITIES

Print & Document Production

Operate digital print, copy, and scan equipment to produce high-quality legal documents.

• Perform document finishing tasks such as binding, tabbing, collating, and labeling.

Ensure accuracy, version control, and proper formatting on all deliverables.

Monitor production queues and manage job priorities based on deadlines.

Client-Facing Service & Support

Provide responsive, professional service to attorneys, paralegals, and staff.

Communicate job status and proactively manage expectations for delivery timelines.

Handle sensitive and confidential documents with discretion and professionalism.

Mailroom & Delivery Operations

Process inbound and outbound mail, packages, and interoffice deliveries.

Coordinate with couriers and external vendors to ensure secure and timely handling.

Maintain logs and tracking systems for production and delivery requests.

Facilities & Office Support

Assist with day-to-day operational needs such as office supply replenishment and the upkeep of print areas.

Coordinate with building management or vendors as needed for maintenance or equipment issues.

Support workstation and office setups when required.

Quality & Compliance

Adhere to firm standards for document security, confidentiality, and compliance.

Conduct regular equipment checks and report maintenance needs promptly.

Follow established procedures and contribute to continuous improvement initiatives.

QUALIFICATIONS & EDUCATION REQUIREMENTS

2+ years of experience in print/production, reprographics, or legal document services (law firm experience preferred).

Strong attention to detail and commitment to quality control.

Excellent communication and client service skills.

Ability to manage multiple priorities and meet strict deadlines.

Proficiency with digital print systems and production software.

Professional demeanor and discretion when handling confidential materials.

Ability to lift up to 30 lbs. and stand for extended periods, as needed.

PHYSICAL DEMANDS

Sitting at a computer for approximately 50% of the time.

Walking and inspecting the site for approximately 50% of the time.

Must be able to lift a minimum of 10 pounds.

Must be able to work effectively under pressure and meet time-sensitive deadlines during peak periods.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$20 - $22 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.