Office Services Associate

RRD Company; Boulder (CO); On-site; USD 29,000 - 31,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) match

Life insurance

Parental leave

Tuition assistance

Employer discounts

Job summary

RRD is hiring for an Office Services Specialist in Boulder. The role focuses on reprographics, mail handling and intake tasks within a fast-paced environment.

You will use logs, fill out tickets, and ensure timely delivery of all work while communicating with clients and supervisors to manage deadlines. Qualifications include a high school diploma and at least 1 year in office services, with strong customer service and communication skills.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience in legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability to escalate when needed.
• Must work well in a team environment.
• Interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Self-motivated with positive can-do attitude.

Responsibilities

• Use logs for all office services work.
• Ensure job tickets are properly filled out before starting work.
• Perform reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on issues.
• Meet contracted deadlines for accepting, completing and delivering work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs regularly.
• Prioritize workflow.
• Perform quality assurance on own and others' work.
• Load machines with paper, toner, and supplies.
• Answer calls, emails, and place service calls as needed.
• Interact with clients in person, by phone or electronically.
• Adhere to company and client site policies.
• Use equipment and supplies cost-effectively.

Skills

Customer service

Communication

Attention to detail

Deadline-driven

Team player

Education

High school diploma or equivalent

Tools

Mail equipment

Phone system

Email system

Reprographics equipment

Job description

• Compensation: USD 21 - USD 22.5 - hourly

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Shift: Monday-Friday8:00am-5:00pm

*(* denotes an “essential function”)

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $21.00-22.50 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

• medical
• dental
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance and other voluntary supplemental insurance coverages
• plus parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.