Office Sales Coordinator

L.A. Hydro-Jet and Rooter Service, Inc.; Sun Valley (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

L.A. Hydro Jet & Rooter Services is seeking a Sales Coordinator to join our team.

With a family-friendly approach, we prioritize work-life balance and delivering an exceptional customer experience from the initial estimate through project completion. The Sales Coordinator schedules approved estimates and bids for Jetting and Repair, coordinates with customers, technicians, dispatch and management to ensure projects are scheduled efficiently and communicated effectively.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and follow-up abilities.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with accurate documentation.
• Problem-solving mindset and good judgment.
• Team-oriented and able to work with field and office staff.

Responsibilities

• Schedule approved estimates and bids for Jetting and Repair Departments.
• Communicate project details with customers and coordinate with technicians, dispatch and management.
• Verify pricing and scope before scheduling and document project requirements.
• Coordinate scheduling with customers and property representatives.
• Maintain follow-up communication via phone and email.
• Arrange pre-work inspections, permits, and DigAlert notifications when needed.
• Ensure timely customer notices and project communications.
• Work with Dispatch to coordinate field staffing and timelines.
• Handle high volume of inbound/outbound calls and prioritize emergencies.

Skills

Strong communication

Customer service

Organization

Multitasking

Attention to detail

Problem-solving

Team collaboration

Job description

L.A. Hydro Jet & Rooter Services is seeking a Sales Coordinator to join our team! With a family-friendly approach, we prioritize work-life balance—discover why leading businesses trust us and why you’ll love working here!

What Sets L.A. Hydro-Jet Apart:

This position plays a critical role in driving revenue, supporting our field teams, and delivering an exceptional customer experience from the initial estimate through project completion.

Position Summary

The Sales Coordinator is responsible for scheduling approved estimates and bids for both the Jetting and Repair Departments. This role works closely with customers, technicians, dispatch, and management to ensure projects are scheduled efficiently and communicated effectively.

• Review approved estimates and communicate project details with customers.
• Convert estimates into sold work and accurately document project requirements.
• Verify estimate pricing and scope accuracy prior to scheduling.
• Coordinate project scheduling with customers and property representatives.
• Maintain consistent follow-up communication through phone and email.
• Schedule pre-work inspections and coordinate project planning activities.
• Obtain permits and arrange DigAlert notifications when required.
• Ensure all customer notices and project-related communications are completed.
• Work closely with Dispatch to coordinate field staffing and project timelines.
• Respond to a high volume of inbound and outbound customer calls.
• Evaluate customer requests and prioritize emergency service needs.
• Assist in identifying plumbing service needs and routing work appropriately.

What Sets You Apart:

• Strong communication and customer service skills.
• Excellent organizational and follow-up abilities.
• Ability to multitask in a fast-paced environment.
• Attention to detail and accuracy.
• Problem-solving skills and sound judgment.
• Ability to work collaboratively with field and office personnel.

L.A. Hydro-Jet and Rooter Service determines compensation based on labor market data across several U.S. geographic regions. The average earnings for this position range from $24.50 - $28.50 per hour, plus bonus program. Pay is influenced by factors including location, job-related knowledge, skills, and experience.