Office Representative - State Farm Agent Team Member

Gladys Borja - State Farm Agent; Los Angeles (CA); On-site; USD 22,041 - 24,796; Full time

Job summary

Gladys Borja - State Farm Agent in Sylmar, CA is seeking an Office Representative to help customers with insurance and financial products, building relationships and delivering value-based conversations and outstanding service.

The role emphasizes prompt, friendly assistance, teamwork, and growth within a fast-paced independent contractor office. Licensing in Property and Casualty is required or can be obtained.

Qualifications

• Excellent communication skills—written, verbal and listening.
• People-oriented and customer-focused, with strong interpersonal skills.
• Organizational skills and attention to detail are essential.
• Self-motivated, proactive in solving problems, and able to work in a team.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, friendly customer service for inquiries on insurance availability, coverages, policy changes, transfers, claims, and billing.
• Maintain a strong work ethic and commitment to success daily.

Skills

Excellent communication

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Team environment

Property and Casualty license (must be

Job description

Future Opening: Office Representative - State Farm Agent Team Member

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self‑starter who thrives in a fast‑paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Excellent communication skills – written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People‑oriented
• Organizational skills
• Self‑motivated
• Detail oriented
• Proactive in problem‑solving
• Dedicated to customer service
• Ability to work in a team environment
• Property and Casualty license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $16.00 - $18.00 per hour

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Sylmar, CA and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance