Office & Payroll Administrator

Custom Print Graphics LLC; Niles (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

PTO

401(k)

Flexible schedule

Job summary

Custom Print Graphics LLC is seeking an Office, Customer Service & Payroll Administrator to manage payroll (Gusto) and day-to-day office operations in Illinois. You will process invoices, handle AP/AR, assist with customer inquiries, and support HR tasks while maintaining accurate records and confidentiality.

The role emphasizes organization, strong communication, and timely payroll delivery. A collaborative environment with benefits such as PTO, a 401(k), and flexible scheduling is offered.

Qualifications

• 2+ years in office administration, payroll, or AP/AR support.
• Hands-on payroll processing experience (Gusto, ADP, or similar).
• AP/AR experience: entering bills, processing payments, and applying customer payments.
• Experience with QuickBooks Online.

Responsibilities

• Process full-cycle payroll through Gusto, ensuring accuracy and on-time delivery each pay period.
• Review and reconcile timesheets, hours, overtime, and PTO before each run.
• Set up new hires and process terminations, including final pay per Illinois requirements.
• Maintain payroll records, deductions, garnishments, direct deposit, and 401(k) contributions (Guideline).
• Answer employee payroll and PTO questions, and support tax compliance, workers' comp audits, and year-end W-2s.
• Coordinate new-hire onboarding: paperwork, workspace setup, and system access.
• Collect and maintain employment documentation (I-9, W-4) and confidential personnel files.
• Track PTO and attendance, and help keep HR policies current.

Skills

Office administration

Payroll processing

AP/AR support

Customer service

Attention to detail

Confidential information handling

Tools

Gusto

ADP

QuickBooks Online

Excel

Job description

Position Summary

The Office & Payroll Administrator keeps CPG's day-to-day operations running smoothly — handling payroll, accounts payable and receivable, customer communications, and front-office administration. It's a detail-heavy, customer-facing role that touches nearly every part of the business. General ledger, month-end close, and financial reporting are retained by the Finance & Operations Manager.

Office, Customer Service & Accounts

• Oversee daily office operations and keep the workspace organized and stocked
• Order office and breakroom supplies and manage office-related vendors
• Coordinate facilities needs and manage incoming and outgoing mail and shipments
• Maintain organized physical and digital filing systems, and provide administrative support to ownership and staff
• Monitor shared company inboxes, triaging and routing messages to the right person or department
• Respond to routine customer inquiries by phone and email, including order-status and shipping questions
• Serve as a welcoming first point of contact for customers, vendors, and visitors
• Enter vendor invoices into QuickBooks Online and process vendor payments by check and ACH
• Verify invoices against supporting documentation and obtain approvals; maintain vendor records and W-9s
• Apply incoming customer payments (check and ACH) to open invoices, and resolve discrepancies or past-due items
• Perform other duties as needed to support daily operations

Payroll & HR

• Process full-cycle payroll through Gusto, ensuring accuracy and on-time delivery each pay period
• Review and reconcile timesheets, hours, overtime, and PTO before each run
• Set up new hires and process terminations, including final pay per Illinois requirements
• Maintain payroll records, deductions, garnishments, direct deposit, and 401(k) contributions (Guideline)
• Answer employee payroll and PTO questions, and support tax compliance, workers' comp audits, and year-end W-2s
• Coordinate new-hire onboarding: paperwork, workspace setup, and system access
• Collect and maintain employment documentation (I-9, W-4) and confidential personnel files
• Track PTO and attendance, and help keep HR policies current

Qualifications

Required

• 2+ years in office administration, payroll, or AP/AR support
• Hands-on payroll processing experience (Gusto, ADP, or similar)
• AP/AR experience: entering bills, processing payments, and applying customer payments
• Experience with QuickBooks Online
• Strong customer service and communication skills, with a professional phone and email manner
• Excellent organization, attention to detail, and discretion with confidential information

Preferred

• Familiarity with multi-state payroll and Illinois wage/labor requirements
• Experience in a manufacturing, print, or small-business environment
• Comfort learning new software and systems

Compensation & Benefits

• Salary: $50,000 – $55,000 per year
• Paid time off (PTO) and sick time
• 401(k) retirement plan
• Flexible schedule