Office Operations & Team Support Specialist

Home Instead; Tyler (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Home Instead is seeking an Office Coordinator & Team Support to manage clerical duties, phone coverage, client records, and HR assistance. You will help ensure accurate invoicing, billing cycles, and on‑site operations to keep the franchise running smoothly.

You'll interact with clients, Care Pros, and staff, maintaining organization, inventory, and communications. The role requires strong Excel skills, reliability, and a professional demeanor in a home care franchise setting.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of related business experience or equivalent education/work experience.
• Valid driver’s license and reliable transportation required.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Answer phones, greet visitors, and route inquiries to the appropriate staff.
• Maintain client and Care Pro records in the operating system.
• Handle invoicing and LTC claims processing during billing cycles.
• Support HR tasks and assist with staff engagement activities.

Skills

Communication

Office software

Microsoft Excel

Data entry

Time management

Education

High school diploma or equivalent

Tools

HISC technology

Microsoft Word

Job description

Home Instead is seeking an Office Coordinator & Team Support to manage clerical duties, phone coverage, client records, and HR assistance. You will help ensure accurate invoicing, billing cycles, and on‑site operations to keep the franchise running smoothly.

You'll interact with clients, Care Pros, and staff, maintaining organization, inventory, and communications. The role requires strong Excel skills, reliability, and a professional demeanor in a home care franchise setting.