Office Operations Manager Virginia Beach, VA

GruntWorx, LLC.; Virginia Beach (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Competitive salary and performance-based bonuses

Job summary

GruntWorx, LLC. is looking for an Office Operations Manager to oversee their Virginia Beach location. This role involves managing a high-volume seasonal workforce, coaching supervisors, and ensuring operational efficiency during peak tax season.

The ideal candidate will have 3–5+ years managing large teams, a degree in a related field, and strong leadership and analytical skills. Benefits include competitive salary, health insurance, and professional development opportunities.

Qualifications

• 3–5+ years managing a large‑scale operational workforce of 100+ employees.
• Experience leading a seasonal, temporary, or hourly workforce.
• Experience with scheduling and workforce planning.

Responsibilities

• Oversee day-to-day operations during peak season.
• Partner with HR to manage large-scale hiring and training.
• Monitor performance metrics for efficiency.

Skills

Leadership Skills

Analytical Skills

Organizational Skills

Coaching Skills

Performance Management

Education

Bachelor’s degree in Business, Operations Management, HR, or a related field

Job description

We’re hiring an Office Operations Manager to run our Virginia Beach office. The team reviews and validates tax‑related documents for our customers. The role is roughly 50/50 people management and operational leadership.

During peak season (tax season), the office scales to approximately 300 seasonal employees alongside a small team of year‑round Supervisors. This is a high‑volume, high‑pressure operation – similar in scale to a call center, fulfillment center, or large retail floor – and the Office Operations Manager is accountable for both the work output and the workforce.

Reports to: Vice President of Operations

What You’ll Do

Leadership

• Maintain a visible, consistent leadership presence on the floor; be known to staff at every level.
• Coach and develop the Supervisor team – building their leadership skills, providing regular performance feedback, supporting their growth into expanded responsibilities, and ensuring consistent application of company policies across the floor.
• Build accountability systems suited to a short‑tenured seasonal workforce – leveraging recognition, scheduling, role assignments, and culture.
• Provide regular operational updates to the VP of Operations, daily during peak season.

Workforce & Hiring

• Lead day‑to‑day floor operations of the Virginia Beach office through peak season.
• Partner with HR to oversee large‑scale seasonal hiring and training of seasonal staff.
• Plan staffing ramp‑up, ramp‑down, and shift coverage.

Operations & Compliance

• Monitor performance metrics to ensure staff, processes, and systems are running at optimum efficiency.
• Maintain a comprehensive working knowledge of GruntWorx products and the utilities used to process the work.
• Ensure the operation maintains all company security and compliance standards, including SOC / SSAE requirements that protect customer information and sensitive data.

Building Management

• Serve as the point of contact for the landlord, contracted services, building needs, and office billing.
• Coordinate office supplies, building maintenance, and day‑to‑day office administration.
• Coordinate emergency response for weather incidents, disaster recovery, and physical and network security.

What We’re Looking For

• 3–5+ years managing a large‑scale operational workforce of 100+ employees – call center, distribution or fulfillment center, warehouse, large retail floor, manufacturing environment, or a comparable high‑volume operation.
• Demonstrated experience leading a predominantly seasonal, temporary, or hourly workforce.
• Experience handling employee relations and performance issues in a high‑volume environment.
• Experience with scheduling, staffing forecasting, and workforce planning.
• Strong leadership and coaching skills.
• Strong analytical and organizational skills.
• Bachelor’s degree in Business, Operations Management, HR, or a related field – or equivalent experience.
• Flexibility with hours during peak season, including occasional weekend coverage.

Who Thrives in This Role

• Sets a clear standard and applies it consistently.
• Comfortable adapting to a fast‑changing environment.
• Earns respect through presence, consistency, and follow‑through.
• Stays composed under pressure and handles difficult conversations directly and professionally.
• Builds accountability through culture, systems, and recognition.

Schedule

• Off‑season: Full‑time, 40 hours/week.
• Peak season (tax season): Increased hours and occasional weekend coverage.
• On-site at our Virginia Beach office.

Benefits

• Competitive salary and performance‑based bonuses.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Professional development and training opportunities.

About GruntWorx

GruntWorx is a leading provider of cloud‑based tax workflow automation tools. We help tax professionals streamline document organization, data entry, and review processes.