Office Operations Manager

Holland & Hart LLP; Denver, Northern (CO, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Holland & Hart LLP is seeking an Office Operations Manager to lead Denver Office Services, drive SOP development, and optimize workflows. The role oversees purchasing, vendor management, and staff supervision, while supporting business continuity and large office projects.

This on-site position is based in Denver, CO and focuses on consistent, high-quality service for attorneys and staff. Responsibilities include developing SOPs, managing space planning, and leading continuous improvement

Qualifications

• Experience leading office operations teams and service delivery in a professional services environment.
• Ability to design, document, and maintain a library of SOPs for multiple office services functions.
• Strong budgeting, purchasing, and vendor management capabilities.
• Proven track record implementing process improvements and operating metrics.

Responsibilities

• Oversee office services functions including reception, catering, conference support, and facilities readiness.
• Develop and maintain SOP library; update regularly for accuracy and compliance.
• Lead continuous improvement initiatives, measure outcomes, and scale successful changes.
• Establish KPIs for service delivery and provide regular reports to leadership.
• Advise on space planning, transitions, and major office projects; manage cross-functional workflows.

Skills

Leadership

Operations management

Process improvement

Vendor management

Project management

Job description

The Office Operations Manager leads the daily operations, process infrastructure, and continuous improvement initiatives of theDenverOffice Services Department.Theyare responsible fordeveloping andmaintaininga comprehensive library of Standard Operating Procedures (SOPs), optimizing workflows across allDenverOffice Services functions, of the department to deliver consistent, high-quality service to the firm's attorneys and professional staff. They overseepurchasingand vendor management, manage OfficeServices administrativepersonnel, and support Business Continuity Planning. This role serves as the department's primary project management resource andassiststhe Director with large-scale office operations initiatives, including space planning, office transitions, and firm-wide special projects. This is an on-site position based in the Denver office.

Why Holland & Hart? At Holland & Hart, you feel genuinely supported - surrounded by people who care about your life, your growth, and your well‑being, creating a culture employees describe as deeply supportive and balanced. With generous benefits and a strong foundation built on community and inclusivity -reflected in the firm’s diverse, people‑first environment; Holland & Hart offers a stable, heart‑centered place to build a meaningful career.

Operations Management & Process Excellence

• In partnership with Office Services leadership, oversees workplace hospitality and office services functions, providing leadership and direction to staff responsible for telephone reception, catering and conference support, kitchen andcommon areaoperations, inventory management, office readiness, and the overall employee and client experience.
• Oversees scheduling to ensure adequate coverage, seamless service continuity, and effective execution of reception, supply management, and office support activities.
• Acts as a working manager and provides hands‑on coverage in all Office Services areas asrequiredtomaintainservice levels.
• Develops, documents, andmaintainsa living library of Standard Operating Procedures for allDenverOffice Services functions; reviews and updates SOPs on a defined cycle to ensure accuracy, relevance, and compliance with firm policies.
• Leads continuous improvement initiativesacross the Denver Office Services team, to includeidentifyingoperational inefficiencies,designingand pilotingsolutions, measuringoutcomes, and scalingsuccessful changes across the team.
• Establishes and reports on key performance indicators (KPIs) for service delivery, turnaround time, and team productivity; provides regular operational reports to the Director.
• Identifies and evaluates opportunities to incorporate artificial intelligence tools and automation intoOffice Servicesdaily tasks andworkflows; leads the department's adoption of AI-assisted processesbypiloting approved solutions,coaching team members through the adoption process,measuring outcomes, and embedding best practices into the department's SOP library.
• Partners with the Office Services leadership to standardize cross-functional workflows ensuring effort across Office Services sub‑departments is not duplicative. Coordinates cross‑training to ensure full coverage, eliminate single points of failure, and maintain service continuity during absences.

Office Transitions & Special Projects

• Provides operational planning and coordination support for large-scale office transitions, including firm office moves, space build‑outs, and related logistics. Manages Office Services department readiness, manages service continuity during transition periods, and oversees post-transition follow‑through on behalf of Office Services.
• Assists the Director with Capital & Operating Budgetmonitoring in assigned areas; provides expense reporting and variance analysis as requested.
• Assists the DirectorandonsiteOffice Managerswith research and recommendations relating to new equipment, new office furniture purchases, vendor services, and operational programs.
• Manages special projects as assigned by the Director; leads planning, stakeholder communication, and execution for cross‑functional Office Services initiatives.
• Provides purchasing support to all Holland & Hart offices for standard supply orders, capital item bidssuch as appliances andadditionalfurniture items,andmanages special requests for supplies and servicesfirm‑wide.
• Monitors and evaluates all supply vendors for price, service quality, and contract compliance; recommends changes and negotiates improvements asappropriate.
• Manages the firm's parking accounts for the Denver office; processes invoices, administers monthlyparkingaccounts,maintainsrecords and databases, and serves asliaisonbetween stakeholders.
• Manages the firm’s third‑party travel agency partnership and travel benefits programs, serving as the primary escalation point to proactively resolve traveler and vendor issues while ensuring a seamless employee travel experience.

Business Continuity & Compliance

• Evaluates and recommendsappropriate departmentalprocedures and policy changes to the Director; proactivelyidentifiescompliance gaps and operational risks.
• Provides the Director with information as requested, including reports on operations, expenses, and recommendations for process or policy improvements.
• Perform additional duties and tasks assigned, demonstrating flexibility and a commitment to supporting the firm’s overall objectives.
• Communication – Understands the importance of and demonstrates verbal, written, and non‑verbal communications.
• Customer/Client Experience – Creates a consistent and exceptional experience for others, whether directly to external clients/customers or indirectly through internal support, that elevates the overall perception of the firm.
• Leading Others & Team Management – Creating a culture of trust, accountability, and teamwork.
• Strategic Thinking – Plans and makes decisions within the framework of the firm's strategic intent.

Supervisory Duties (if applicable):

• Develop and nurture a working environment that prioritizes inclusivity and a client‑centric approach. Recognize and encourage strong performance, teamwork, professionalism, and responsiveness. Instill confidence within the team and among the firm's professionals by celebrating hard work and success. Set clear and achievable expectations for future success.
• Effectively organize and oversee the scheduling, workload distribution, and productivity of the team to ensure efficient operations.
• In collaboration with the department leadership and in accordance with company policy, make informed hiring and selection decisions to build a high-performing team.
• Deliver timely and constructive performance feedback. Complete performance evaluations to help team members grow and improve.
• Actively coach, develop, and train team members