Office Operations Lead & Training Supervisor

zenithamerican; Bothell (WA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental coverage

401(k) with company match

Paid time off

Growth opportunities

Job summary

Zenith American Solutions is seeking a dedicated office lead to oversee daily staff, assign workloads, and ensure quality and adherence to policies across the department.

You will train staff, monitor performance, manage mail flows, support reception, and coordinate with facilities to improve procedures and service delivery. This role requires reliability, strong communication, and the ability to adapt in a fast-paced environment.

Qualifications

• High school diploma or GED.
• Two (2) years of experience in an office support capacity.
• Recent Lead experience.
• Ability to train, coach, and motivate staff.
• Excellent verbal and written communication skills, including interpersonal skills.
• Strong decision-making and organizational skills, with the ability to optimize resources.
• Working knowledge of basic office equipment.
• Computer proficiency, including Microsoft Office tools and applications.
• Must be available to work a flexible schedule, including occasional extended hours.
• Ability to consistently meet attendance and punctuality guidelines.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Provide daily oversight to assigned staff consistent with Zenith values and mission.
• Assign, distribute and monitor quality and quantity of work produced, ensuring accountability.
• Train staff on departmental tasks, procedures and processes as needed.
• Monitor and manage team performance, up to timekeeping, service, and adherence to policies.
• Manage incoming mail, ensure proper scanning, logging and delivery to the right department.
• Oversee outgoing mail and ensure correct postage and regular dispatch.
• Manage reception desk and provide coverage; ensure calls and visitors are addressed timely.
• Identify areas of organizational improvement and update procedures as needed.
• Produce postage and client bill back reporting.
• Provide office access to employees and manage access control.
• Ensure invoices are submitted and approved timely.
• Coordinate storage requests and liaise with property management.
• Coordinate with mail courier on anomalies with USPS.
• Manage inventory of supplies and office materials.
• Support staff with equipment needs and maintenance scheduling.
• Manage USPS EPS account and postage funds.
• Perform other duties as required.

Skills

Lead experience

Staff training

Time management

Microsoft Office

Verbal & written communication

Team player

Decision making

Organizational skills

Office equipment familiarity

Education

High school diploma or GED

Tools

Microsoft Office

Office equipment

Job description

Zenith American Solutions is seeking a dedicated office lead to oversee daily staff, assign workloads, and ensure quality and adherence to policies across the department.

You will train staff, monitor performance, manage mail flows, support reception, and coordinate with facilities to improve procedures and service delivery. This role requires reliability, strong communication, and the ability to adapt in a fast-paced environment.