Office Operations Lead: Billing, HR & Client Care

Senior Helpers Parent Account; Niles (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

Pay On Demand

Bonus structure

Varied Discount Programs

Job summary

Senior Helpers of Northwest Chicago in Niles, IL seeks an Office Manager to lead the office team, coordinate general activities, assist with billing and payroll, and support other departments while safeguarding client privacy and records.

The role emphasizes strong communication, teamwork, and process improvement with a focus on delivering high-quality in-home senior care services. Health benefits and growth opportunities are highlighted.

Qualifications

• Minimum of two years in an office managerial setting.
• Ability to communicate pleasantly and effectively with callers and internal staff.
• Experience with a variety of the field’s concepts, practices, and procedures.
• Team player with strong written and verbal communication and client interaction skills.

Responsibilities

• Lead and coordinate office activities and support billing and payroll tasks.
• Maintain physical and electronic files with confidentiality and accuracy.
• Assist with caregiver and HR onboarding and training processes.
• Process invoices, accounts receivable and payable, and ensure timely payments.
• Monitor time sheets and support scheduling; prepare reports and KPIs.
• Prepare client and caregiver welcome packets and maintain filing systems.
• Provide exceptional customer service and manage client inquiries.

Skills

Office management

Communication skills

Team leadership

CRM software

Tools

CRM system

Job description

Senior Helpers of Northwest Chicago in Niles, IL seeks an Office Manager to lead the office team, coordinate general activities, assist with billing and payroll, and support other departments while safeguarding client privacy and records.

The role emphasizes strong communication, teamwork, and process improvement with a focus on delivering high-quality in-home senior care services. Health benefits and growth opportunities are highlighted.