Office Operations & Customer Experience Coordinator

Apple Air Heating & Cooling; East Farmingdale (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

Apple Air is seeking an organized Office Coordinator to support daily administrative and operational functions. The role serves as a central point of communication between customers, management, field staff, vendors, and departments to deliver exceptional service.

The ideal candidate will have 1–2+ years in office coordination or administrative roles, experience in the HVAC or home services industry preferred, and proficiency with Microsoft Office; ServiceTitan/CRM experience is a plus.

Qualifications

• 1–2+ years in administrative or office coordination roles.
• HVAC/home services experience preferred.
• Experience with ServiceTitan or CRM systems.
• Strong organizational and communication skills.

Responsibilities

• Coordinate daily office operations and maintain records.
• Serve as primary contact for customers and route inquiries.
• Facilitate communication among customers, management, field teams, vendors.
• Maintain accurate customer, employee, vendor, and operational records.
• Prepare, organize, and maintain documents, contracts, and forms.
• Assist with invoicing and accounting-related tasks.
• Collaborate with departments to support objectives.
• Identify and resolve administrative challenges promptly.

Skills

Organizational skills

Communication skills

Customer service

Attention to detail

MS Office

ServiceTitan

CRM software

Cross-functional teams

Independent worker

Tools

ServiceTitan

CRM software

Job description

Apple Air is seeking an organized Office Coordinator to support daily administrative and operational functions. The role serves as a central point of communication between customers, management, field staff, vendors, and departments to deliver exceptional service.

The ideal candidate will have 1–2+ years in office coordination or administrative roles, experience in the HVAC or home services industry preferred, and proficiency with Microsoft Office; ServiceTitan/CRM experience is a plus.