Office Operations Associate - LTE

State of Wisconsin; Madison (WI); Hybrid; USD 26,000 - 37,000; Part time

Benefits offered by this job

Flexible work schedules

Telework options

Employee assistance program

Job summary

Public Service Commission of Wisconsin is seeking an Office Operations Associate (LTE) in the Division of Digital Access, Consumer, and Environmental Affairs. The part-time role provides administrative support and handles customer inquiries through the Customer Case System with emphasis on public service quality.

The LTE position is hybrid, based in Madison, WI, and requires Wisconsin residency. The role includes intake management, data entry, and supporting staff with caseload metrics and

Qualifications

• Experience providing information and answering questions to customers.
• Ability to review materials for clarity and accuracy.
• Document effective and ongoing communication with stakeholders.
• Experience using Microsoft Office (Word, Excel, PowerPoint, etc.)

Responsibilities

• Monitor the Consumer Affairs email and voicemail inboxes.
• Set up new customer accounts and/or new complaint files for processing.
• Respond to routine inquiries from the public and stakeholders.
• Assist in review, creation, and maintenance of internal resources.
• Assist with caseload metrics and other data review.
• Create calendar rotation for staff assignments.

Skills

Customer service

Communication

Proofreading

Documentation

Tools

Microsoft Office

Job description

Introduction

Bring your administrative and customer service excellence to the Public Service Commission of Wisconsin today! The PSC is currently recruiting for an Office Operations Associate to join our team in the Division of Digital Access, Consumer, and Environmental Affairs.

This position offers a hybridized work schedule. This schedule may change based on operational needs and organizational requirements. The position is headquartered at the Hill Farms State Office Building in Madison, WI. This position will be required to come into the office for scheduled in-person workdays, training, meetings and/or operational needs. Employees will be generally expected to telework from within the State of Wisconsin. Further questions regarding hybrid and remote work may be discussed more at the time of the interview.

PSC is a great place to work! In addition to meaningful and rewarding work, we provide:

• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals and overall well-being

The Public Service Commission (PSC) is an independent state agency that is responsible for regulating more than 1,100 Wisconsin public utilities, which provide electric, natural gas, combined water and sewer utilities, and certain aspects of local telephone service to households and businesses throughout the state! The PSC of Wisconsin ensures safe, reliable, affordable, and environmentally responsible utility services and equitable access to telecommunications and broadband services.

LTE positions assist in the development of your skills and experience and offer growth potential via opportunities to join our team in a permanent role! For more information on PSC you can visit our website by clicking here.

Position Summary

This is a part‑time, Limited Term Employee (LTE) position that will be scheduled for approximately 20 hours per week. This position will provide administrative support to the Public Service Commission's Office of Consumer Affairs utilizing a variety of online systems and databases. This position will be primarily in charge of intake and upkeep within the Customer Case System (CCS). This position will have extensive contact with the public and will process and respond to inquiries from public utility customers, other stakeholders, and members of the public related to regulated utility service while providing professional and courteous customer service.

Responsibilities Include

• Monitoring the Consumer Affairs email and voicemail inboxes
• Setting up new customer accounts and/or new complaint files to assist in processing online complaints
• Respond to routine inquiries
• Assist in review, creation, and maintenance of internal resources
• Assist with caseload metrics and other data review
• Create calendar rotation for staff assignments

To view the complete position description, email Benjamin Harwell at [e-mail]

Salary Information

This position is in schedule-range 02-10 with a salary of $23.16 per hour.

Job Details

The PSC is an Equal Opportunity Employer. As a state agency, we operate under an Equity and Inclusion Plan that aims to create a welcoming environment for all employees and has the full commitment of the Chairperson. We encourage all of our staff to participate in activities organized by our Equity and Inclusion Advisory Committee.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

The Public Service Commission is a registered participant in the federal work authorization program commonly known as E-Verify to verify employment eligibility of all employees hired on or after June 18, 2015.

The Public Service Commission of Wisconsin is unable to sponsor work visas for new hires. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

This is a Limited Term Employment (LTE) position and limited to 1,039 hours in 26 consecutive pay periods (1 year).

Wisconsin Residency Is Required For Limited Term Employment Positions.

Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status.

Qualifications

A minimally qualified candidate must have experience in all of the following:

• Using Microsoft Office (Word, Excel, PowerPoint, etc.) or similar software.
• Providing customer service (e.g., providing information, answering questions, etc.) to internal and external customers.
• Reviewing or proofreading written materials for clarity, grammar, adherence to prescribed guidelines, and/or proper attribution.
• Accurately documenting effective and on-going communication with a variety of stakeholders.

Deadline to Apply

The deadline to apply is 11:59 PM CT on October 21, 2026.