Office Operations Assistant Heart and Vascular

Ascension; Franklin (WI); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Comprehensive health coverage

Employer-matched 403(b)

Paid time off

Job summary

Ascension is seeking a part-time front desk professional for the Heart and Vascular department at the Franklin Medical Office Building in Franklin, Wisconsin.

You will greet patients, handle check-in/out, schedule appointments, verify demographics, obtain authorizations, collect co-pays, and provide clerical support to ensure smooth operations.

Qualifications

• High School diploma equivalency or 1 year of experience required.
• Note: Licensure/certification can be used in lieu of education or experience, if applicable.
• 2 years of medical office or cardiology and EPIC experience preferred.

Responsibilities

• Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
• Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
• Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
• Answer telephones, screen calls, take messages, and provide essential clerical support.

Skills

Patient checking-in/out

Scheduling

Clerical support

Phone handling

Education

High School diploma equivalency

1 year of applicable job experience

Tools

EPIC experience

Job description

• Facility: Franklin Medical office Building
• Department: Heart and Vascular
• Schedule: Part-time | Day Shift

Your future role at a glance

• Location: Franklin, WI
• Facility: Franklin Medical office Building
• Department: Heart and Vascular
• Schedule: Part-time | Day Shift

How you’ll make an impact in this role

• Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
• Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
• Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
• Answer telephones, screen calls, take messages, and provide essential clerical support.

Education

What minimum requirements you’ll need

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

• 24 hours a week | Between M-F | 8:30 AM-5 PM | Days worked depends on provider's schedule, schedules are typically made out 1 month in advance | No weekends or major holidays
• 2 years of medical office or cardiology and EPIC experience

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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