Office Manager - Vicksburg 61N

SGA Dental Partners; Vicksburg (MS); On-site; USD 52,000 - 70,000; Full time

Job summary

SGA Dental Partners in Mississippi seeks a Dental Office Manager to oversee daily operations, staff performance, and patient service, ensuring efficiency, compliance with policies, and exceptional, patient-centered care.

You will develop administrative procedures, manage records and billing, supervise front- and back-office teams, recruit and coach staff, schedule production and hygiene, and collaborate with the Regional Operations Director to drive practice growth.

Qualifications

• Bachelor’s degree preferred in related field.
• 5+ years of progressive management experience.
• At least three years of dental office management experience.
• Strong understanding of insurance, billing, and treatment planning.
• Excellent customer service and communication skills.

Responsibilities

• Plan and manage dental office operations to ensure excellent patient service.
• Create and maintain a pleasant work environment with strong teamwork.
• Oversee daily office activities and support dental staff as needed.
• Respond to patient and Dentist needs and inquiries.
• Resolve concerns from customers and team members.
• Supervise front- and back-office teams and cover roles as needed.
• Organize and maintain patient files and records.
• Oversee vendor selection and office equipment purchases.
• Track and analyze operational costs and budgets.
• Recruit, train, and coach office staff and conduct annual reviews.
• Ensure production and hygiene schedules meet goals.
• Review insurance coverage, submit claims, and follow up with insurers.
• Run reports and audits as needed.

Skills

Excel proficiency

Multitasking

Interpersonal skills

Team leadership

Communication

Customer service

Collaboration

Marketing

Education

Bachelor’s degree preferred

5+ years management experience

Dental office management experience

Tools

Microsoft Excel

Dental software proficiency

Job description

The Dental Office Manager oversees and manages the daily activities of the dental office and staff to ensure efficient operations, service delivery, and expense control. They develop and implement procedures and policies for all administrative activities within the Dental Office. The Dental Office Manager will manage record-keeping, document preparation, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations.Essential DutiesPlan and manage dental office operations to ensure excellent patient service and supportCreate and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, safety, and help the team members to grow to their fullest potentialOversee daily office activities and provide support and assistance to the dental staff as neededRespond efficiently to patient and Dentist needs and inquiresResolve concerns/complaints from customers and team membersSupervise both front and back-office teams and cover roles if necessary to ensure highest quality dental care for our patientsOrganize and maintain patient files and records, retrieve test results as needed for the dentist’s evaluationOversee the selection of vendors and the purchase of office equipment and supplies and operating expensesTrack and analyze operational costs and monitor budgetsRecruit, train, and coach office staff to achieve optimal performance including team building activities and annual reviewsEnsure production and hygiene schedules are optimized to meet SGA’s goalsReview insurance coverage of a patient, submit claims and follow up with insurance companies when needed and manage accounts receivableEnsure all OSHA guidelines are metPerform marketing and public relations to promote dental officeOversee payment collections from patients and contact insurance offices for payment settlementsRun reports and audits as needed or requestedAssumes and executes additional responsibilities as assigned.Knowledge/Skills/AbilitiesStrong knowledge of Microsoft ExcelAbility to manage multiple tasks simultaneouslyAbility to work under pressure and meet deadlinesExcellent interpersonal skills and team spiritThoroughness and attention to detailAbility to work collaboratively with dentists and Regional Operations Director to strategize and build the dental practiceAbility to engage and communicate effectively with patients, doctor and staffPossess the ability to communicate with others in a courteous and professional mannerEducation/ ExperienceBachelor’s degree preferred.5+ years of progressive management experienceAt least three years of work experience managing a dental office and excellent customer serviceStrong understanding of insurance, billing, and treatment planningDental software proficiencyPhysical/ Environmental RequirementsMust be able to carry and lift items weighing up to 25 pounds.This position will require sitting for long periods of time, walking, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing and using small hand tools.This position requires average to above average visual acuity and hearing.Prolonged periods sitting at a desk and working on a computer.Must be able to read memos, computer screens, personnel forms, and clinical and administrative documentsIn hometown communities, SGA Dental Partners is a beacon of positive energy, delivering the highest level of clinical excellence and patient-centered care. Apply today to join us in making a difference!In order to maintain a high level of clinical excellence, SGA Dental Partners and dental practices affiliated with SGA maintain a drug free and alcohol free workplace. All new hires are required to pass a full panel drug screening as a condition of employment.SGA Dental Partners is an Equal Opportunity Employer and values diversity at every level of our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.