Office Manager / Rockville PC

Hartford HealthCare; Vernon (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

Hartford HealthCare is seeking an experienced administrator to organize and coordinate office operations, resources, and staff to optimize efficiency and service delivery. You will oversee patient flow, billing/coding, EMR utilization, and budgeting for the department.

The role requires strong leadership, clear communication, and a track record of improving quality and productivity in a medical practice. Travel to satellite sites may be necessary, with a focus on patient-centered care.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's Degree and/or appropriate certification preferred.
• 3 years’ experience in a medical/surgical practice required.
• Previous management/supervisory or leadership experience preferred.
• Travel to satellite sites required.
• Epic experience preferred.
• Strong communications skills and experience in a leading role required.
• Ability to improve quality and productivity by identifying improvement opportunities.
• Knowledge of age-specific patient needs preferred.

Responsibilities

• Organizes and coordinates office operations, procedures and resources to support organizational effectiveness.
• Oversees patient flow, office operations, customer service, billing/coding requirements and EMR usage.
• Manages scheduling, workflow, service delivery and employee performance.
• Schedules work, resolves processing problems, monitors progress and handles workload as needed.
• Develops and maintains budgets and KPIs for the office/department.
• Drives resource allocation to meet organizational goals within budgets.
• Sets and monitors departmental goals and objectives aligned with strategy.
• Interviews candidates and participates in onboarding and training.

Skills

Leadership/Management

Communication skills

Budgeting & KPIs

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Epic

Job description

Location Detail: 520 Hartford Turnpike (10623)
Shift Detail: Mon-Fri
Work where every moment matters.
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance.

• Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary
• Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators)
• Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs
• Implements and monitors departmental goals and objectives for the work group
• Analyzes needs and develops recommendations in order to align with the strategic direction of the organization
• Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner
• Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur
• Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews
• Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures
• Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary

Qualifications

• High School Diploma or equivalent required.
• Bachelor's Degree and/or appropriate certification preferred.
• 3 years’ experience in a medical/surgical practice required.
• Previous management/supervisory or leadership experience preferred.
• Travel to satellite sites required
• Epic experience preferred.
• Strong communications skills and experience in a leading role required
• Ability to improve quality and productivity by identifying improvement opportunities
• Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.