Office Manager RMG III

rivhs; White Stone (VA); On-site; USD 64,000 - 88,000; Full time

Job summary

Riverside Health System in Virginia is seeking a Practice Manager to oversee a medical practice, supervise staff, and optimize operations to improve patient experience and efficiency.

You will lead scheduling, onboarding, payroll and compliance, while partnering with providers to ensure access to care and smooth workflow. This role requires strong leadership and a focus on service excellence.

Qualifications

• High School Diploma or GED (Required)
• Bachelor's Degree in Related Field (Preferred)
• 2 years service-related supervisory experience (Preferred)

Responsibilities

• Direct supervision of office staff including hiring, training and performance management
• Oversee scheduling, workflows, onboarding and retention of staff and providers
• Manage revenue capture, payroll, cash/account management and other financial aspects
• Ensure operations align with RHS and RMG policies and procedures, identify improvement opportunities
• Collaborate with practice director on office operations and resource management

Skills

Staff supervision

Customer service orientation

Hiring and onboarding

Operational planning

Education

High School Diploma or GED

Bachelor's degree (Preferred)

Job description

White Stone, Virginia

Hiring Range

$64,200.00 - $88,275.00/Annual Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsible for the management of a medical practice and direct supervision of office staff to include: scheduling, performance, operational workflows, hiring, onboarding and retention of staff and providers, payroll, customer service, access to care, referral and authorization processes, compliance with relevant payor policies and guidelines, time of service collections, chart audits as appropriate and operational expenses.

What you will do

• Assures that customer service is a primary focus of the practice. Uses information from patient satisfaction surveys and other tools to create a healing environment and improve patient experience. Resolves concerns and responds to complaints related to care, access and service. Patient scheduling and wait times meet RMG metrics. Creates a safe work environment and reports safety events.
• Responsible for revenue capture, reconciliation, and other financial aspects of the practice such as staffing levels/training, payroll, cash/account management.
• Operates the practice in accordance with all RHS and RMG policies and procedures. Identifies opportunities to improve operations. Resolves concerns and responds to issues. Collaborates with practice director on office operations and management including human and material resources.
• Responsible for direct supervision of office staff to include hiring, training and performance management. Assists with the recruitment, orientation and retention of new providers to the practice.
• Is an effective listener and applies critical thinking to problem solving.

Qualifications

Education

• High School Diploma or GED, (Required)
• Bachelors Degree, Related Field (Preferred)

Experience

• 2 years Service related supervisory experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .