Office Manager - MCSO

Milwaukee-County; Milwaukee (WI); On-site; USD 39,000 - 59,000; Full time

Job summary

The Milwaukee County Sheriff's Office is seeking an experienced Office Manager to oversee civil process and traffic clerks, hire and train staff, and maintain efficient clerical operations. The role involves supervising daily tasks, generating essential reports, and managing equipment and supplies for the Civil Process and Courts Division.

Required qualifications include Wisconsin residency, a high school diploma/GED, and 3+ years in customer service and staff supervision, with proficiency in

Qualifications

• Minimum of a High School diploma or GED; some college credits required.
• 3+ years of customer service, staff management, and clerical duties.
• 1+ year of experience in supervising is preferred.
• Intermediate knowledge of Excel and Word; basic accounting skills."

Responsibilities

• Interview candidates, hire and train Civil Process and Traffic Clerks.
• Schedule and cover clerical staffing; supervise daily duties.
• Generate and maintain reports; monitor equipment and supplies.
• Assist with customer service at service windows; balance cash drawers.
• Review contractor billing and ensure proper payments and documentation.

Skills

customer service

staff management

administrative/clerical duties

supervising

Education

High School diploma or GED

Some college credits

Associate degree or higher

Tools

Microsoft Excel

Microsoft Word

Job description

The closing date: 10/02/2026or upon receipt of 50 applicant submissions

Office Manager

Milwaukee County Sheriff’s Office, Full-time

Pay Range: $28.50 – $42.73

Job Summary

The office manager is responsible for Interviewing, hiring, and training all new civil process and traffic clerks. Schedule and maintain coverage for all clerical staff. Supervise and assign daily duties to clerical personnel. Generate and maintain reports as needed. Purchase, monitor, and maintain equipment and sufficient supplies for the Civil Process and Courts Division. Perform any other duties as assigned by the Captain or Inspector.

Responsibilities:

• Will work with Human Resources to create job announcements, interview candidates, hire new employees, and train them accordingly.
• Maintain a schedule to ensure proper coverage and schedule vacation and other off time requests. Complete an Employee Performance Review for each one of the Civil Process Clerks annually.
• Assist with customers at the service windows, manage, review, and complete Civil Process data entries. Back-up vacant post and assist staff during peak times. Manage and balance all cash drawers. Verify all credit/debit transactions prior to turnover to fiscal.
• Assist the Divisional Commander with ordering supplies, gathering data and briefing any issues within the Unit. Review and fact find customer complaints and inquiries. Ensure proper communication and documentation of all civil process billings and payments.
• Create reports and maintain statistics in accordance with the policies and procedures of the Milwaukee County Sheriff's Office. These reports will be turned in to the Captain. Review and verify contractor (SPS) billing and approve/apply payment for outstanding invoices.

Minimum Requirements:

• Current residency within the State of Wisconsin
• High School diploma or G.E.D equivalent and some college credits required
• At least (3) three years of experience in customer service, staff management, administrative/clerical duties
• At least (1) one year of experience in supervising
• Intermediate knowledge of Microsoft Excel and Word
• Intermediate Accounting skills

Preferred Qualifications:

• Associate degree or higher
• Previous work experience in a law enforcement agency

Knowledge, Skills and Abilities:

Exceptional people skills; ability to make sound judgment calls and use of common sense; ability to work under pressure; ability to lift/carry/push/pull 50 lbs.; and ability to supervise approximately 7 or more employees.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience by submitting an up-to-date resume during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION