Office Manager, International Student Services

Salt Lake Community College (UT); Taylorsville (UT); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Salt Lake Community College is seeking an Office Manager for International Student Services to provide operational leadership and administer day-to-day office functions. The role oversees staff, supports health insurance administration, scheduling, purchasing, and records, ensuring compliance and excellent customer service to international students.

The position emphasizes frontline service delivery, program coordination, and collaboration with campus partners to foster student success and

Formación

• Bachelor's degree in Business Administration, Higher Education, Student Affairs, Public Administration, or a related field.
• Three years of progressively responsible experience in office management, administrative operations, student services, program coordination, or a related field.
• One year of supervisory or leadership experience, including supervision of student employees.
• Experience with Banner, ISSM, Ellucian, or other student information systems.
• Experience supporting international students, multicultural programs, or student engagement initiatives.

Responsabilidades

• Oversee the daily operations of the International Student Services office and front desk.
• Develop and implement office procedures, workflows, records, and processes.
• Lead administrative systems like ISSM, appointment scheduling, shared mailboxes, and records management.
• Coordinate office space planning, furniture moves, and facilities projects.
• Manage purchasing, inventory, reimbursements, and vendor relations; support budget tracking and reporting.

Conocimientos

Leadership

Customer service

Budgeting

Staff supervision

Communication

Educación

Bachelor's degree in Business Administration

Herramientas

Banner

ISSM

Ellucian

Office 365

Descripción del empleo

Job Summary

The Office Manager for International Student Services (ISS) provides operational leadership and administrative management for the International Student Services office. Reporting to the Director of International Student Services, this position oversees day-to-day office operations, supervises student employee teams, coordinates administrative and financial processes, and ensures efficient delivery of frontline services to prospective and current international students.

The Office Manager serves as the primary coordinator for office systems, customer service operations, student employee programs, health insurance administration, scheduling, purchasing, inventory management, and departmental logistics. This position plays a critical role in maintaining a welcoming, student-centered environment while supporting compliance with institutional, state, and federal requirements related to international student services.

Operations, Administration, and Financial Management (35%)

• Manage the daily operations of the International Student Services office, ensuring efficient, effective, and student-centered service delivery.
• Develop, implement, and maintain office procedures, workflows, records, and operational processes.
• Serve as the departmental lead for administrative systems, including ISSM, appointment scheduling platforms, shared mailboxes, and departmental records management systems.
• Coordinate office space planning, furniture, equipment moves, and facilities-related projects.
• Coordinate office scheduling, business continuity, facilities, equipment, purchasing, inventory, and vendor relations.
• Process and reconcile purchasing card transactions, reimbursements, invoices, mileage, travel documentation, and other financial records.
• Assist the Director with budget tracking, financial reporting, audits, reconciliations, and operational assessment.
• Maintain departmental records, reports, metrics, and documentation in compliance with institutional policies and procedures.

Student Employee Supervision, Leadership, and Engagement (25%)

• Develop staffing plans and ensure adequate front desk coverage during peak service periods, orientations, registration, and other high-demand times.
• Recruit, hire, train, schedule, supervise, and evaluate student employees and International Diplomats.
• Oversee student staffing for front desk operations, customer service, admissions support, outreach, and student engagement activities.
• Coordinate the International Diplomats student leadership program, including recruitment, training, mentorship, and leadership development.
• Develop and maintain training materials, standard operating procedures, and customer service standards.
• Manage student employee payroll, scheduling, performance management, and professional development.
• Collaborate with campus partners to support student engagement, retention, leadership development, and student success initiatives.

Customer Service, Communications, and Program Support (20%)

• Manage departmental communication platforms, including shared email accounts, appointment systems, voicemail communications, and other student-facing communication channels.
• Monitor service delivery trends and recommend improvements to office procedures and student service operations.
• Ensure high-quality customer service across all communication channels and oversee front desk operations, inquiry triage, and referral processes.
• Monitor shared communication platforms and ensure timely responses to students, faculty, staff, and community partners.
• Coordinate administrative and logistical support for orientations, trainings, workshops, outreach initiatives, cultural programs, and special events.
• Prepare and distribute departmental communications, reports, meeting materials, and informational resources.
• Support a welcoming, inclusive, and culturally responsive environment that promotes student success and belonging.

Student Health Insurance Administration (10%)

• Administer international student health insurance enrollment, waiver requests, compliance tracking, and related communications.
• Maintain accurate insurance records and serve as the primary resource for student and stakeholder inquiries regarding insurance requirements and procedures.

Collaboration, and Compliance

• Maintain compliance with FERPA, record retention requirements, and applicable institutional, state, and federal regulations.
• Collaborate with campus partners to support departmental goals, student success initiatives, and continuous improvement efforts.
• Participate in departmental meetings, professional development, and college-wide initiatives.

Other Duties as Assigned (5%)

• Perform other duties and special projects as assigned.

Knowledge, Skills, and Abilities

Knowledge of

• Professional office administration and management practices.
• Budgeting, purchasing, and financial reconciliation processes.
• Customer service principles and best practices.
• Student employee supervision and workforce development.
• FERPA and confidentiality requirements.
• Record management and reporting systems.
• Microsoft Office Suite, Office 365, and administrative technologies.
• Higher education student services environments.
• Principles of culturally responsive service.

Skills

• Strong organizational and project management skills.
• Effective supervision, coaching, and leadership skills.
• Excellent verbal, written, and interpersonal communication.
• Budget tracking, purchasing, and financial record management.
• Event planning and logistics coordination.
• Data management and report preparation.
• Problem solving and process improvement.
• Time management and prioritization in a fast-paced environment.

Ability to

• Adapt to changing priorities while maintaining high service standards
  • Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
  • Ability to work effectively and professionally with students, employees, and members of the public from a wide range of backgrounds and circumstances, including individuals with disabilities, consistent with the College's obligations under Title VI, Title VII, and the Americans with Disabilities Act.
• Bachelor's degree in Business Administration, Higher Education, Student Affairs, Public Administration, or a related field; or an equivalent combination of education and experience.
• Three (3) years of progressively responsible experience in office management, administrative operations, student services, program coordination, or a related field.
• One (1) year of supervisory or leadership experience, including supervision of student employees, staff, or volunteers.
• Experience managing budgets, purchasing, reconciliation, or administrative business processes.
• Experience working in higher education.
• Experience supporting international students, multicultural programs, or student engagement initiatives.
• Experience administering student programs or student leadership initiatives.
• Experience with Banner, ISSM, Ellucian, or other student information systems.
• Experience with event planning and program coordination.
• Proficiency in a second language.