Office Manager – Internal Candidates Only

Riverside Community Care; Milford (MA); On-site; USD 53,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Flexible Spending Accounts

11 paid holidays

Retirement plan with employer match

Employee referral bonus

YMCA discount

Job summary

Riverside Community Care in Milford, MA is seeking an Office Manager for the Community Behavioral Health Center to oversee the front desk and administrative support, supervise staff, and coordinate with the CBHC leadership to strengthen community health services. This role involves preparing weekly and monthly reports, ensuring effective billing processes, verifying benefits, and monitoring expenses.

It requires strong organization, MS Office skills, and supervisory experience in a health

Qualifications

• High School diploma required.
• At least four years of experience in a health setting or related field.
• At least three years of supervisory experience in a similar setting.

Responsibilities

• Oversee front desk and administrative support functions.
• Supervise administrative staff and coordinate with CBHC leadership.
• Manage insurance verifications and billing-related processes.
• Develop procedures for benefits verification and initial authorizations.
• Track and monitor expenses and submit monthly reports.

Skills

Organizational skills

Interpersonal skills

MS Office proficiency

Education

High School diploma

4+ years experience in health setting

3+ years supervisory experience

Job description

We make a difference in your community and in your career.

Office Manager Community Behavioral Health Center (CBHC)

The Office Manager is an integral member of our management team, providing oversight of the front desk and administrative support functions, supervising administrative support staff, working with insurance verifications, and working with the rest of the management team to improve the lives of people in need and to strengthen the community.

The Office Manager assists the CBHC Program Director and CBHC Assistant Program Director in managing the support functions required for the efficient and safe operation of the CBHC/Outpatient Center.

In this vital role, the Office Manager:

• assists the CBHC Program Director and CBHC Assistant Program Director in the completion of weekly and monthly reports, including, but not limited to, , non-billed, held claims, denial report, authorization report, staff productivity and contract billing
• develops procedures for ensuring that clinical staff receives sufficient administrative support necessary to carry out their responsibilities in serving individuals. This includes, but is not limited to, providing supplies and necessary forms and scheduling office assignments.
• ensures that office equipment (i.e. copy machines, telephones, POS machines, etc.) is maintained and operated properly by all staff
• serves as the liaison with third party billing staff to ensure that all billing information from the center is received in a timely and legible manner and that billing questions and problems are resolved. This also involves researching insurance claims and monitoring individual’s balances.
• In coordination with the administrative intake coordinator, develops and monitors procedures for verifying benefits and/or obtaining initial authorizations for new individuals.
• tracks and budgets expenses; submits expense reports, check requests, etc. on at least a monthly basis.

Schedule: 40 hours per week; Full Time

Pay:$58,349.00/year

Why You'll Love Riverside

We make a true difference in people's lives through rewarding work. Most of our jobs come with great benefits including healthcare, numerous professional development opportunities, and generous time off all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer.

Benefits include:

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts both medical and dependent care
• Eleven paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan with employer match
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner's fee

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• Strong organizational and interpersonal skills
• Intermediate computer fluency, including Microsoft Office
• Knowledge of billing practices preferred

Required Experience

• High School diploma
• At least four years experiences in a health setting or related field
• At least three years of supervisory experience in a similar setting

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.