Office Manager – Customer Experience & Ops Lead

Arrow Exterminators; Fort Worth (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Generous time off

11 paid holidays

401(k) with company match

Medical, dental and vision insurance

High deductible HSA

Telemedicine

Disability, cancer, and accident insur

Health & wellness suite

Life insurance

Job summary

Arrow Exterminators is seeking a full-time Office Manager to lead administrative staff and support the Branch Manager in daily operations. The role focuses on providing excellent service to internal and external customers, coordinating schedules, and driving service center performance.

You will communicate with customers and teammates, oversee administrative processes, and help ensure smooth branch operations while upholding company standards and policies.

Qualifications

• Office Administration experience.
• Present a professional appearance.
• Able to work a 40-hour (minimum) workweek.
• Willing to work minimal overtime as needed.

Responsibilities

• Oversee all administrative staff and functions at the service center.
• Interact with customers and team members by phone or email; ensure services are entered, scheduled, posted, collected, and sold.
• Train, motivate, and support the team to achieve service center goals.

Skills

Office Admin

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Arrow Exterminators is seeking a full-time Office Manager to lead administrative staff and support the Branch Manager in daily operations. The role focuses on providing excellent service to internal and external customers, coordinating schedules, and driving service center performance.

You will communicate with customers and teammates, oversee administrative processes, and help ensure smooth branch operations while upholding company standards and policies.