Office Manager | CPA Firm

Discovered Search; Boston (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement with company match

Paid time off and holidays

Professional development

Job summary

Discovered Search, a Boston-area CPA firm, seeks an Office Coordinator to support client service and daily operations during tax season and beyond.

You will help manage client documents, assist with e-filing, and coordinate onboarding while maintaining organization and professionalism in a collaborative environment.

Qualifications

• Experience in an office environment, ideally in a CPA firm or professional services.
• Strong client service and communication skills by phone and email.
• Ability to juggle multiple deadlines, especially during tax season.
• Comfort learning and using firm systems for client onboarding and document management.

Responsibilities

• Serve as a primary point of contact for calls and emails with a client-focus.
• Manage flow of client documents and tax returns, with attention to deadlines.
• Assist with e-filing completed tax returns.
• Handle day-to-day office needs, including ordering and inventory of supplies.
• Set up new clients in firm systems as part of onboarding process.
• Coordinate administrative needs between staff and clients, including IRS forms and signatures.

Skills

Client service

Highly organized

Self-starter

Communication

multitasking

Tools

Microsoft Office

Document management tools

Tax software

Job description

Office Coordinator | CPA Firm

Boston South Shore Area

About Us

We are a well-established public accounting and business advisory firm known for delivering highly personalized service and going beyond compliance to help clients succeed. Our focus is on the bigger picture--minimizing tax liability, planning strategically, and supporting long-term financial growth.

Our client base includes individuals, closely held businesses, nonprofits, and corporations, with a strong concentration of high-net-worth (HNW) clients. Annually, we handle approximately 600 individual tax returns, with roughly 2/3 of these tied to S-Corporations and Partnerships. While about 20% of these engagements are more straightforward, the majority involve complex tax situations including capital gains, investment activity, asset structures, and Schedule C businesses.

We pride ourselves on maintaining a collaborative, supportive, and down-to-earth culture where team members are valued and have a visible impact. As a smaller firm, we offer the opportunity to work closely with leadership and play a meaningful role in both client service and internal operations.

Position Overview

We are seeking a detail-oriented, client-focused Office Coordinator to serve as the backbone and support to our office operations. This role is heavy on client service and requires someone who thrives on staying organized under deadline pressure -- particularly during tax season -- while keeping both clients and staff supported day to day.

Key Responsibilities

• Serve as one of the first points of contact for the office, managing incoming calls and emails with a strong client service focus.
• Manage the flow of incoming client documents and outgoing tax returns, with particular attention to accuracy and timing during filing deadlines.
• Assist with e-filing completed tax returns.
• Manage day-to-day office needs, including ordering and maintaining office supplies.
• Set up new clients within firm systems as part of the onboarding process.
• Coordinate administrative needs between staff and clients, including preparing IRS forms and obtaining client signatures.

Qualifications

• Prior office or administrative experience, ideally within a CPA firm, accounting practice, or other professional services environment.
• Strong client service and communication skills, both by phone and email.
• Highly organized, with the ability to manage multiple deadlines simultaneously, especially during peak tax season.
• Comfortable learning and working within firm systems for client onboarding and document management.
• Proficient with general office technology (e.g., Microsoft Office, email, scanning/document management tools).
• Discretion and professionalism in handling confidential client and financial information.
• Self-starter who can work independently and anticipate the needs of staff and clients.

Preferred (Not Required)

• Experience with tax preparation or e-filing software (e.g., UltraTax, ProSystem fx, Drake, Lacerte, or similar).
• Prior experience supporting a tax or accounting team through a full busy season.

Schedule

Standard office hours are:

Monday: 8am - 5pm
Tuesday: 8am - 6pm
Wednesday: 8am - 5pm
Thursday: 8am - 6 pm
Friday: 8am - 5pm

Note: Extended hours may be required during tax deadline periods (e.g., March-April and September-October).]

Compensation & Benefits

Salary range: $65,000-$75,000 + bonus

In addition to a competitive salary, we provide the following benefits:

• Health insurance coverage (medical, dental, vision).
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development and training opportunities.
• Collaborative and supportive work environment.

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