Office Manager - Charlotte, NC

Avance Care; Matthews (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading healthcare organization in North Carolina is seeking an Office Manager to oversee clinic operations and ensure high-quality patient care. The ideal candidate will have strong leadership skills, a relevant degree, and significant experience in medical office supervision. This full-time role requires excellent communication and time management abilities, along with a commitment to confidentiality and integrity.

Benefits

Comprehensive benefits package available after 30 days

Qualifications

• 5-7 years of experience in medical office supervision.
• Certification such as CMA/RMA preferred.

Responsibilities

• Oversee clinic operations and ensure patient satisfaction.
• Manage employee scheduling and handle patient complaints.
• Ensure compliance with HIPAA and OSHA regulations.

Skills

Leadership

Communication

Time Management

Education

Relevant Bachelor's Degree

Job description

Overview

Avance Care is in the business of improving the standard of healthcare. As one of the largest networks of independent primary care practices in North Carolina, we provide comprehensive care for our patient’s physical, mental, and emotional health.

We are seeking a conscientious and reliable candidate who brings a strong leadership background to join our team as an Office Manager.

• This is a full-time position, Monday through Friday, with occasional weekends and after-hours as needed.
• Comprehensive oversight of clinic operations, ensuring satisfaction of patients, staff, and providers
• Commitment to maintaining company quality standards
• Busy, fast-paced work environment ideal for candidates who thrive in dynamic settings
• Comprehensive benefits package available on the first of the month following 30 days of employment

Selected Responsibilities:

• Complete daily, weekly, and monthly office manager checklists, reports, and documentation.
• Act as a liaison between the corporate office, clinic team, and external entities to ensure clear communication and workflow adherence.
• Handle patient complaints promptly with tact and compassion, involving relevant parties when required.
• Analyze operational business metrics to drive business and clinical quality outcomes.
• Ensure compliance with HIPAA and OSHA regulations, maintaining a safe environment for both employees and patients.
• Interact with vendors, suppliers, and other related entities as necessary.
• Manage practice locations, including equipment maintenance, and preventative maintenance contracts in accordance with company policy and procedure.
• Conduct regular staff meetings to share information and address company updates.
• Manage employee scheduling, oversee time off requests, and ensure continuous shift coverage.

Ideal candidates will have a relevant bachelor's degree, at least 5-7 years of experience in medical office supervision, and preferably hold a certification such as a graduate of a Medical Assisting Program (MA), or Certified Medical Assistant (CMA)/Registered Medical Assistant (RMA).

Other Priorities:

• Excellent verbal and written communication skills
• Proven leadership abilities
• Strong commitment to confidentiality and integrity
• A growth mindset, with a willingness to learn and adapt
• Flexibility and resilience in a dynamic environment
• Effective time management and workload prioritization skills

If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.

Alo/Avance Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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