Office Manager, Camp Echo (Evanston, IL)

McGaw YMCA; Evanston (IL); On-site; USD 48,000 - 55,000; Full time

Job summary

McGaw YMCA in Evanston, IL seeks a Camp Echo Manager to support families through registration, payments, and on-site operations. This year-round role requires some evenings and weekend work during the summer, plus training visits to Camp Echo.

You will master Camp Echo offerings, manage camper forms and payments, coordinate bus departures, and lead parent communications to ensure a smooth journey from inquiry to departure.

Qualifications

• College graduate; bilingual Spanish/English preferred.
• Excellent communication and computer skills (Word, Excel, Outlook).
• Highly organized, detail-oriented, adaptable and self-motivated.
• Commitment to diversity, inclusion, equity, and YMCA values.
• 3-5 years experience in administrative and customer service roles.

Responsibilities

• Provide exceptional customer service to parents by phone, email, and in person.
• Manage camper registrations, payments, and forms in CampMinder or similar.
• Coordinate bus departures/arrivals and summer operations.
• Support staff hiring paperwork and reference checks.
• Lead communications with families and update Camp Echo website.

Skills

Spanish-English bilingual

Customer service

Organized

Detail-oriented

Communication skills

Education

College graduate

Tools

Word

Excel

Outlook

Databases

Job description

The Manager is responsible for supporting Camp Echo families with exceptional service and care as they navigate all parts of the registration, preparation, and Evanston-based operational experiences. As a member of the Camp Echo and McGaw YMCA community, the Manager works meet family needs and to enhance community access at Camp Echo through their role.

This role must become fluent in Camp Echo program offerings and supporting families from the first inquiry to the arrival back from camp, and everything in between. This role requires an exceptional attention to detail, organization, and follow-through while managing many relationships.

Specific responsibilities include parent communication; camper registration, payments, and forms; bus departures and arrivals at McGaw YMCA; and general camp administrative support.

This year-round position works out of the Camp Echo office at the McGaw YMCA in Evanston, IL; requires some evening work during the year; requires weekend work throughout the summer; and must be able to visit Camp Echo at least three times during the spring/summer/fall seasons for training and team retreats.

• Provides exceptional customer service to parents by phone, email, and in-person.
• Oversee general email inbox (echoinfo) and phone number, routing inquiries appropriately.
• Support staff hiring process as necessary, specifically with hiring paperwork and reference calls

Camper Registration, Payments, and Forms

• Manages administrative setup of programs for online camper management, CampMinder or similar
• Reviews and processes camper applications for all camp programs
• Completes adjustments to camper program fees, including applying fee assistance, as necessary
• Process payments for Camp Echo programs, including monthly batch payments.
• Manage waitlist and promptly fill available spots.
• Process camper forms in a timely manner.

Communications

• Leads parent communication in advance of camp, through online, phone, and in-person sessions.
• Work with McGaw Y Marketing department to keep Camp Echo website up to date.

Summer Operations

• Lead bus departure and arrival process
• Lead medication collection from families in advance of each session.
• Coordinate volunteer support and giving direction to program staff riding the buses to/from camp.
• Return lost and found items to families promptly
• Ensure final payments are collected and forms submitted prior to campers departing for camp
• Represent Camp Echo at various summer events at McGaw YMCA and in Evanston community
• Anything else deemed necessary to run successful summer programs!

Salary Range: $47,500-$55,000 Annually

Department: Camp Echo

Days/Hours: Flexibility for evenings and summer weekend hours is required

Experience/Education/Certification Requirements:

• College graduate and Spanish-English bilingual skills preferred
• Exceptional communication and computer skills: Word, Excel, Outlook, web-based platforms/databases
• Highly organized, detail-oriented, adaptable, and self-motivated
• Committed to diversity, inclusion, and equity, and the YMCA values
• 3-5 years working in administrative and customer service roles

All McGaw YMCA employees are required to support the YMCA’s commitment to child abuse prevention.The YMCA enforces its policies and practices to prevent child abuse. The McGaw YMCA will not tolerate the mistreatment or abuse of youth in its programs. All reports of suspicious or inappropriate behavior with youth or an allegation of abuse will be taken seriously. Because of our concern for the welfare of children, the McGaw YMCA has developed standards, guidelines, and training to aid in the detection and prevention of child abuse. In addition, employees are screened, and background checks are conducted as a part of the hiring process.