Office Manager - 3PL Roanoke Tx

UNIS; Roanoke (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

UNIS in Roanoke, Texas is seeking an experienced Office Manager to oversee 3PL dropship operations. The ideal candidate will manage customer-facing systems and shipping/receiving processes, ensuring timely deliveries and compliance with operational procedures.

Successful applicants should have at least 3 years of office management experience, proficiency in Microsoft Office, and excellent bilingual communication skills. Familiarity with AI tools and dropshipping logistics is preferred.

Qualifications

• Minimum of 3 years of experience in office management or logistics.
• Proven track record in a customer-facing role.
• Ability to work in a fast-paced environment.

Responsibilities

• Oversee and coordinate day-to-day office operations.
• Manage shipping and receiving processes.
• Provide support and training to Customer Service Representatives.
• Resolve customer inquiries and issues in a timely manner.

Skills

Bilingual communication skills

Management of office operations

Proficiency in Microsoft Office Suite

Customer service experience

Education

High school diploma or equivalent; Bachelor’s degree preferred

Tools

Warehouse management systems

AI tools

Job description

Overview

We are seeking an experienced Office Manager to oversee our 3PL dropship operations, with a focus on customer-facing systems. The ideal candidate will have hands‑on experience in shipping and receiving, excellent bilingual communication skills, and the ability to manage driver check‑ins and Customer Service Representatives (CSRs). Familiarity with AI tools is a plus to enhance operational efficiency.

Responsibilities

• Oversee and coordinate day‑to‑day office operations of the 3PL dropship facility
• Manage shipping and receiving processes to ensure timely deliveries
• Conduct regular check‑ins with drivers and maintain updated delivery schedules
• Provide support and training to Customer Service Representatives
• Ensure compliance with company policies and operational procedures
• Resolve customer inquiries and issues in a timely manner
• Utilize AI tools to streamline processes and enhance operational efficiency
• Prepare and maintain accurate operational reports and documentation

Minimum Requirements

• High school diploma or equivalent; Bachelor’s degree preferred
• Minimum of 3 years of experience in office management or logistics
• Proven track record in a customer‑facing role
• Strong computer skills including proficiency in Microsoft Office Suite
• Ability to work in a fast‑paced environment

Preferred Requirements

• Experience with dropshipping logistics and supply chain management
• Familiarity with warehouse management systems
• Previous experience in AI integration within operational processesKnowledge of inventory management best practices
• Leadership experience in a customer service setting