3PL Dropship Operations Manager – CX Focus

UNIS; Roanoke (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

UNIS in Roanoke, Texas is seeking an experienced Office Manager to oversee 3PL dropship operations. The ideal candidate will manage customer-facing systems and shipping/receiving processes, ensuring timely deliveries and compliance with operational procedures.

Successful applicants should have at least 3 years of office management experience, proficiency in Microsoft Office, and excellent bilingual communication skills. Familiarity with AI tools and dropshipping logistics is preferred.

Qualifications

• Minimum of 3 years of experience in office management or logistics.
• Proven track record in a customer-facing role.
• Ability to work in a fast-paced environment.

Responsibilities

• Oversee and coordinate day-to-day office operations.
• Manage shipping and receiving processes.
• Provide support and training to Customer Service Representatives.
• Resolve customer inquiries and issues in a timely manner.

Skills

Bilingual communication skills

Management of office operations

Proficiency in Microsoft Office Suite

Customer service experience

Education

High school diploma or equivalent; Bachelor’s degree preferred

Tools

Warehouse management systems

AI tools

Job description

UNIS in Roanoke, Texas is seeking an experienced Office Manager to oversee 3PL dropship operations. The ideal candidate will manage customer-facing systems and shipping/receiving processes, ensuring timely deliveries and compliance with operational procedures.

Successful applicants should have at least 3 years of office management experience, proficiency in Microsoft Office, and excellent bilingual communication skills. Familiarity with AI tools and dropshipping logistics is preferred.