OFFICE MANAGER

Culligan International; West Palm Beach (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Culligan International is seeking an experienced Office Manager to oversee administrative functions and support financial processes in West Palm Beach, FL. This full-time role requires exceptional customer service skills, leadership in office management, and expertise in the IFS system to ensure seamless operations.

Qualifications

• Experience in managing front desk and clerical personnel.
• Strong knowledge of financial processes and customer management.

Responsibilities

• Manage administrative functions and supervise office staff.
• Assist General Manager with operational management.
• Resolve complex customer concerns and ensure service excellence.

Skills

Customer Service

Financial Management

Administrative Support

IFS System Expertise

Job description

The Office Manager plays a critical role in ensuring the smooth operation of the office by managing administrative functions, supporting financial processes, providing exceptional customer service, and acting as the local expert for the IFS system. This position supports the General Manager and supervises office personnel to ensure daily tasks are completed efficiently and accurately.

Specific Job Functions:

1. Administrative Support:
   Serves as the “manager-on-duty” on an as-needed basis, requiring regular and predictable attendance in the office. Responsibilities include managing and supervising all front desk/clerical personnel, including payroll, scheduling, task assignment, performance reviews (including input on pay adjustments), hiring, and discipline consistent with company policy.
2. Operational Assistance:
   Assists the General Manager with managing operations by utilizing independent judgment to review and advise on billing issues, expenditures, and budgetary matters. Coordinates with field teams to address inquiries and ensure seamless operations.
3. Customer Support:
   Acts as the escalation point for complex customer concerns, handling and resolving escalated issues professionally. Manages inbound calls, sales follow-ups, work order reviews, discount applications, collections, and ensures invoice accuracy.
4. Financial Support:
   Manages accounts payable, ensures timely vendor payments, maintains accurate financial records, and supports audits and reporting activities.
5. IFS System Expertise:
   Acts as the local lead for IFS system updates and best practices, provides training and support to staff, and collaborates with corporate and regional teams on system enhancements.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industries: Consumer Goods

This job posting is active. The position is located in West Palm Beach, FL, with salary ranges of $75,000 - $110,000 depending on experience.